Remote Customer Experience Coordinator

Professional Travel Hub; Newark (NJ); Remote; USD 42,000 - 64,000; Full time

Benefits offered by this job

Flexible remote work environment

Onboarding and ongoing support

Growth opportunities based on perfomrm

Collaborative team environment

Job summary

Professional Travel Hub in Newark, NJ is seeking a dependable Customer Support Coordinator to assist clients, manage requests, and coordinate scheduling in a remote environment. This role emphasizes clear communication, organization, and delivering a positive client experience.

The ideal candidate is detail-oriented, self-motivated, comfortable using online systems and support tools, and able to handle multiple tasks from a home office while collaborating with internal teams.

Qualifications

• Strong written and verbal communication skills.
• Excellent organizational skills and attention to detail.
• Comfortable using online systems and customer support tools.
• Ability to manage multiple tasks in a remote environment.
• Customer service or administrative experience preferred.
• Reliable internet access and ability to work remotely.
• Experience in travel, hospitality, or events is a plus.

Responsibilities

• Respond to client inquiries and provide timely, professional support
• Assist with coordinating scheduling, reservations, and service requests
• Maintain accurate client records and support documentation in internal systems
• Communicate with clients via email, phone, and online platforms
• Track and follow up on open requests to ensure resolution
• Review service details and confirmations for accuracy
• Provide general administrative and customer support
• Collaborate with internal teams to ensure a smooth client experience

Skills

Communication skills

Organization

Remote work

Customer service

Multitasking

Internet access

Tools

CRM tools

Job description

Professional Travel Hub in Newark, NJ is seeking a dependable Customer Support Coordinator to assist clients, manage requests, and coordinate scheduling in a remote environment. This role emphasizes clear communication, organization, and delivering a positive client experience.

The ideal candidate is detail-oriented, self-motivated, comfortable using online systems and support tools, and able to handle multiple tasks from a home office while collaborating with internal teams.