Remote Customer Experience Coordinator

Traveling with Tasha; Charlotte (NC); Remote; USD 24,796 - 38,572; Full time

Benefits offered by this job

Training & mentorship

Remote work

Performance-based pay

Job summary

Traveling with Tasha in Charlotte, North Carolina, is seeking a Remote Customer Experience Coordinator to support clients in planning and organizing travel from a remote location. You will be the main point of contact, helping with questions, coordinating arrangements, and providing ongoing support before, during, and after travel.

This remote, independent contractor role offers flexible hours, access to training and mentorship, and the chance to build skills in travel planning and customer

Qualifications

• Strong communication and interpersonal skills.
• Ability to stay organized and manage multiple client requests.
• Comfortable working independently in a remote environment.
• Attention to detail and problem-solving mindset.
• Basic computer and internet navigation skills.
• Customer service, hospitality, or travel experience is a plus (not required).

Responsibilities

• Serve as a main point of contact for client communication via email, phone, and messaging.
• Assist clients with planning and organizing travel arrangements including accommodations, cruises, and vacation packages.
• Respond to inquiries with accurate, timely, and helpful information.
• Support clients with reservation coordination, confirmations, and itinerary updates.
• Research destinations, resorts, and travel options to match client preferences.
• Maintain organized records of client details and bookings.
• Provide pre-travel guidance and follow-up support after trips.
• Collaborate with suppliers and booking platforms to ensure accuracy and quality service.

Skills

Communication

Organization

Remote work

Attention to detail

Customer service

Job description

Charlotte, North Carolina, United States

About the job Remote Customer Experience Coordinator

Overview

We are seeking a Remote Customer Experience Coordinator in the Charlotte area to support clients in planning and organizing travel. This role is ideal for someone who enjoys helping others and delivering a positive, well-organized experience.

In this role, you will act as a primary point of contact for clients, assisting with questions, coordinating travel arrangements, and providing ongoing support before, during, and after travel. This position is ideal for individuals who enjoy building relationships, communicating clearly, and helping others create meaningful travel experiences.

This opportunity offers flexible, remote work with access to training, tools, and mentorship. Prior experience in travel or customer service is helpful but not required.

Key Responsibilities

• Serve as a main point of contact for client communication via email, phone, and messaging
• Assist clients with planning and organizing travel arrangements including accommodations, cruises, and vacation packages
• Respond to inquiries with accurate, timely, and helpful information
• Support clients with reservation coordination, confirmations, and itinerary updates
• Research destinations, resorts, and travel options to match client preferences
• Maintain organized records of client details and bookings
• Provide pre-travel guidance and follow-up support after trips
• Collaborate with suppliers and booking platforms to ensure accuracy and quality service

Qualifications

• Strong communication and interpersonal skills
• Ability to stay organized and manage multiple client requests
• Comfortable working independently in a remote environment
• Attention to detail and problem-solving mindset
• Basic computer and internet navigation skills
• Customer service, hospitality, or travel experience is a plus (not required)

What We Offer

• Access to training, tools, and ongoing mentorship
• Supportive team environment
• Opportunity to build professional skills in customer relations and travel planning
• Performance-based earning potential with no cap

Ideal Candidate

This role is a great fit for individuals who:

• Enjoy helping others and creating positive experiences
• Have an interest in travel, hospitality, or event planning
• Are self-motivated and dependable
• Want a flexible opportunity that can grow over time

Additional Information

This is a remote, independent contractor opportunity with flexible hours. Candidates should be authorized to work in their country of residence.