Customer Support Coordinator (Remote)

Traveling with Tasha; Minneapolis (MN); Remote; USD 23,419 - 35,817; Full time

Benefits offered by this job

Training

Mentorship

Supportive team

Performance-based pay

Job summary

Traveling with Tasha is seeking a Remote Customer Support Coordinator to assist clients with travel questions and planning. You will serve as the main contact, coordinate travel arrangements, and provide guidance before, during, and after trips, all from a remote setting.

The ideal candidate communicates clearly, stays organized, and enjoys helping others craft meaningful travel experiences. No prior travel experience required; training and mentorship are provided.

Qualifications

• Strong communication and interpersonal skills.
• Ability to stay organized and manage multiple client requests.
• Comfortable working independently in a remote environment.
• Attention to detail and problem-solving mindset.
• Basic computer and internet navigation skills.

Responsibilities

• Serve as a main point of contact for client communication via email, phone, and messaging.
• Assist clients with planning and organizing travel arrangements including accommodations, cruises, and vacation packages.
• Respond to inquiries with accurate, timely, and helpful information.
• Support clients with reservation coordination, confirmations, and itinerary updates.
• Research destinations, resorts, and travel options to match client preferences.
• Maintain organized records of client details and bookings.
• Provide pre-travel guidance and follow-up support after trips.
• Collaborate with suppliers and booking platforms to ensure accuracy and quality service.

Skills

Communication

Organization

Remote work

Attention to detail

Problem-solving

Job description

About the job Customer Support Coordinator (Remote)

Overview

We are seeking a Remote Customer Support Coordinator in the Minneapolis area to assist clients with travel-related questions and planning support. This role focuses on accuracy, responsiveness, and providing helpful guidance.

In this role, you will act as a primary point of contact for clients, assisting with questions, coordinating travel arrangements, and providing ongoing support before, during, and after travel. This position is ideal for individuals who enjoy building relationships, communicating clearly, and helping others create meaningful travel experiences.

This opportunity offers flexible, remote work with access to training, tools, and mentorship. Prior experience in travel or customer service is helpful but not required.

Key Responsibilities

• Serve as a main point of contact for client communication via email, phone, and messaging
• Assist clients with planning and organizing travel arrangements including accommodations, cruises, and vacation packages
• Respond to inquiries with accurate, timely, and helpful information
• Support clients with reservation coordination, confirmations, and itinerary updates
• Research destinations, resorts, and travel options to match client preferences
• Maintain organized records of client details and bookings
• Provide pre-travel guidance and follow-up support after trips
• Collaborate with suppliers and booking platforms to ensure accuracy and quality service

Qualifications

• Strong communication and interpersonal skills
• Ability to stay organized and manage multiple client requests
• Comfortable working independently in a remote environment
• Attention to detail and problem-solving mindset
• Basic computer and internet navigation skills
• Customer service, hospitality, or travel experience is a plus (not required)

What We Offer

• Access to training, tools, and ongoing mentorship
• Supportive team environment
• Opportunity to build professional skills in customer relations and travel planning
• Performance-based earning potential with no cap

Ideal Candidate

This role is a great fit for individuals who:

• Enjoy helping others and creating positive experiences
• Have an interest in travel, hospitality, or event planning
• Are self-motivated and dependable
• Want a flexible opportunity that can grow over time

Additional Information

This is a remote, independent contractor opportunity with flexible hours. Candidates should be authorized to work in their country of residence.