Remote Customer Experience Advocate – MedTech

Implantica; United States; Remote; USD 42,000 - 66,000; Full time

Job summary

Implantica seeks a Customer Experience Associate to handle consumer inquiries and non-clinical product questions with patient reassurance. This remote-based US role collaborates with Marketing, Regulatory, and Sales to ensure smooth service delivery.

You'll manage high-priority communications from hospitals and patients, track cases in Monday.com CRM, and help preserve exceptional patient experiences while supporting cross-functional teams nationwide.

Qualifications

• High school certificate/diploma minimum baseline requirement.
• 2+ years of customer care, order management, technical support, or cross-functional client-facing experience.
• Experience with enterprise data tools, ideally Monday.com CRM, and case-management applications.

Responsibilities

• Handle incoming consumer inquiries and basic non-clinical product questions with patient reassurance.
• Process and track sensitive, patient-critical requests; escalate to Marketing, Regulatory as needed.
• Assist patients with insurance coverage inquiries and route to Reimbursement Support as needed.
• Manage high-priority emails, calls, and tickets from hospital procurement contacts.
• Coordinate with Sales Operations, Supply Chain, Logistics, and Finance to resolve issues.

Skills

Communication skills

Empathetic customer service

Cross-functional liaison

Order management

Technical support

Education

High school diploma

Business or healthcare administration (asset)

Tools

Monday.com CRM

Case-management software

Job description

Implantica seeks a Customer Experience Associate to handle consumer inquiries and non-clinical product questions with patient reassurance. This remote-based US role collaborates with Marketing, Regulatory, and Sales to ensure smooth service delivery.

You'll manage high-priority communications from hospitals and patients, track cases in Monday.com CRM, and help preserve exceptional patient experiences while supporting cross-functional teams nationwide.