Remote Customer Data Mastery Lead

CareDx; Waltham (MA); Hybrid; USD 132,000 - 165,000; Full time

Benefits offered by this job

Health and welfare benefits

Gym reimbursement

Living Donor Leave

Job summary

CareDx is seeking a Senior Data Governance/MDM Lead in the Boston area to own customer master data management across the enterprise. You will establish governance, oversee golden records, and steward Salesforce.com data while collaborating with Commercial Operations, IT, and analytics teams.

The role requires 5+ years in healthcare data operations, strong SQL and data cataloging skills, and a deep understanding of HIPAA/privacy.

Qualifications

• Bachelor’s degree in Business, Information Systems, Data Management, Healthcare Administration, Life Sciences, or related field.
• 5+ years in customer master data management, data governance, or related data operations in healthcare.
• Hands-on Salesforce.com data management experience is required.
• Experience with PHI/PII in regulated healthcare environments.
• Strong knowledge of HIPAA, HITECH, and privacy controls.
• Experience with MDM platforms like Informatica, Profisee, Verato, or similar.
• Familiarity with SQL and cloud data platforms such as Snowflake; data cataloging with Collibra.

Responsibilities

• Establish and govern customer master data systems, standards, and governance.
• Develop trusted golden records for customers, providers, payers and accounts.
• Act as Salesforce.com steward for customer data and onboarding processes.
• Identify and resolve duplicate or conflicting records across CRM, billing, and data warehouse systems.
• Lead initial data clean-up, standardization, and reconciliation efforts.
• Ensure HIPAA compliance in data handling, access, encryption, and auditing.
• Define data ownership, standards, decision rights, and governance forums.
• Collaborate with IT, analytics, and business teams to manage data integrations.
• Drive data quality improvements and remediation initiatives.
• Document procedures, stewardship playbooks, and training materials.
• Translate business needs into data management solutions for stakeholders.

Skills

Data governance

HIPAA compliance

SQL

Data quality

Communication

Analytical ability

Education

Bachelor's degree

Tools

Salesforce.com

Informatica

Profisee

Verato

Reltio

Snowflake

Collibra

Job description

CareDx is seeking a Senior Data Governance/MDM Lead in the Boston area to own customer master data management across the enterprise. You will establish governance, oversee golden records, and steward Salesforce.com data while collaborating with Commercial Operations, IT, and analytics teams.

The role requires 5+ years in healthcare data operations, strong SQL and data cataloging skills, and a deep understanding of HIPAA/privacy.