Remote Customer Support Specialist

Talentoma; Arizona; Remote; USD 41,000 - 55,000; Full time

Benefits offered by this job

Health coverage

Paid leave

Maternity leave

Bonus opportunities

Stipends

Job summary

Talentoma is seeking a Contact Center Specialist to answer customer questions by phone, email, and chat from a fully remote role based in Arizona. You will provide accurate product or service information, resolve routine concerns, and guide customers on next steps.

The position sits on the customer service team under a team lead and collaborates with other support members. The role requires a 40-hour weekly commitment with varying shifts.

Qualifications

• High school diploma or equivalent.
• 1–2 years in contact center, customer-facing, or phone-based support preferred.
• Experience supporting customers via phone, email, chat, and ticketing.
• Familiarity with product/service information, escalation paths, and next steps.
• Proficiency with Talkdesk, Kustomer, Pipedrive, and calendar tools.

Responsibilities

• Handle customer questions via phone, email, chat, and tickets.
• Verify requests and review product/service information to decide next steps.
• Provide direct, courteous answers for routine questions.
• Create and update service tickets with actions and next steps.
• Review past interactions in CRM to inform responses and maintain history.
• Schedule and coordinate follow-up calls using calendar tools.
• Follow up when additional info or updates are needed.
• Route complex issues to the team lead with complete notes.
• Share recurring questions to improve resources.
• Meet quality expectations with accurate responses and timely follow-up.

Skills

Active listening

Written communication

Verbal communication

Organization

Multi-channel support

Education

High school diploma or equivalent

Tools

Talkdesk

Kustomer

Pipedrive

Google Calendar

Job description

Talentoma is seeking a Contact Center Specialist to answer customer questions by phone, email, and chat from a fully remote role based in Arizona. You will provide accurate product or service information, resolve routine concerns, and guide customers on next steps.

The position sits on the customer service team under a team lead and collaborates with other support members. The role requires a 40-hour weekly commitment with varying shifts.