Remote Customer Care Specialist - Pro Audio & Guitar Tech

Universal Audio, Inc.; United States; Remote; USD 28,000 - 32,000; Full time

Job summary

Universal Audio, Inc. is hiring a Customer Care Specialist I to join our growing team. You will provide pre- and post-sale support for UA’s guitar products, audio interfaces, analog equipment, and online store.

Support happens via online requests, phone, and chat. The role requires strong English communication, problem-solving, and detail orientation. You will troubleshoot on Windows/Mac, assist with DAWs, and create helpful knowledge base content.

Qualifications

• High school diploma or equivalent. Desirable: formal recording technology education.
• Strong knowledge of customer service principles and practices.
• Advanced ability to configure and troubleshoot Windows and Mac computers.
• Familiarity with DAWs used with Universal Audio products.

Responsibilities

• Assist customers and inquiries via phone, chat, and online requests.
• Provide installation support and troubleshooting for Windows and Mac systems and DAWs.
• Create knowledge base entries and video tutorials.
• Process RMAs and coordinate with internal teams to resolve issues.
• Offer presales information and account issue resolution.
• Maintain high customer satisfaction and timely responses.

Skills

Communication skills

Problem solving

Attention to detail

Data collection

Empathetic approach

UAD-2/Apollo hardware

UA Console & LUNA

Remote work readiness

Education

High school diploma or equivalent

Recording technology education desirable

Tools

UAD-2/Apollo hardware

UA Console

LUNA recording software

DAW knowledge (Cubase Pro Tools Nuendo Ableton Logic)

Job description

Universal Audio, Inc. is hiring a Customer Care Specialist I to join our growing team. You will provide pre- and post-sale support for UA’s guitar products, audio interfaces, analog equipment, and online store.

Support happens via online requests, phone, and chat. The role requires strong English communication, problem-solving, and detail orientation. You will troubleshoot on Windows/Mac, assist with DAWs, and create helpful knowledge base content.