Remote Customer Care Specialist (Entry-Level)

Anovia; California (MO); Hybrid; CAD 32,000 - 42,000; Part time

Job summary

Anovia seeks a Customer Care Consultant to join our remote Canada-based team. In this entry-level role, you will handle inbound inquiries, process orders, and manage warranty/RMA requests by phone and email. You will document all interactions in the CRM and coordinate with colleagues to resolve issues, escalating when necessary.

The ideal candidate has 1–3 years in customer service or order management, strong English communication, and comfort working independently in a remote environment.

Qualifications

• High School Diploma or GED required.
• 1–3 years in customer service or order management preferred.
• Proficient in Microsoft Office and CRM systems.
• Fluent in written and spoken English; able to work remotely.

Responsibilities

• Handle inbound inquiries by phone, email, and chat with professionalism.
• Process orders and manage warranty and RMA requests.
• Document interactions in CRM and track case history.
• Coordinate with Supply Chain and Sales to resolve order discrepancies.
• Escalate complex issues and maintain targets for response time and accuracy.

Skills

Customer service

Communication skills

Problem-solving

Remote work discipline

Education

High School Diploma or GED

Tools

CRM systems

Microsoft Office

Ticketing systems

Job description

Anovia seeks a Customer Care Consultant to join our remote Canada-based team. In this entry-level role, you will handle inbound inquiries, process orders, and manage warranty/RMA requests by phone and email. You will document all interactions in the CRM and coordinate with colleagues to resolve issues, escalating when necessary.

The ideal candidate has 1–3 years in customer service or order management, strong English communication, and comfort working independently in a remote environment.