Remote Customer Care Pro — Growth & Rewards

Sutherland Global; Dallas, Northern (TX, KY); Hybrid; USD 19,000 - 25,000; Full time

Benefits offered by this job

Hourly wage

Medical, dental and vision benefits

Paid training & PTO

Advancement opportunities

Monthly rewards & recognition programs

Employee discounts

Wellness programs with a dedicated S&L

Personal trainer

Job summary

Sutherland Global is seeking Customer Service Representatives to deliver exceptional service to customers via inbound calls and chat. The role includes training, benefits, and advancement opportunities within a supportive team setting.

Excellent communication, problem-solving, and multitasking skills are essential. A high school diploma or GED is required; an Associate’s degree is a plus. This is an open-to-residents-of-US remote position with full-time hours and competitive pay.

Qualifications

• Handle customer calls of varying types effectively and efficiently.
• Strong communication and active listening with probing questions to resolve issues.
• High attention to detail and ability to multitask.
• High school diploma or GED; an Associate's degree is a plus.

Responsibilities

• Respond to inbound calls and chat with customers to provide solutions.
• Address billing questions and energy conservation advice as needed.
• Document interactions and ensure accurate records in the system.
• Participate in ongoing paid training and meet performance targets.

Skills

Customer service handling calls

Communication & active listening

Attention to detail

Multitasking

MS Office proficiency

Education

High school diploma or GED

Associate’s degree (a plus)

Tools

MS Office

Job description

Sutherland Global is seeking Customer Service Representatives to deliver exceptional service to customers via inbound calls and chat. The role includes training, benefits, and advancement opportunities within a supportive team setting.

Excellent communication, problem-solving, and multitasking skills are essential. A high school diploma or GED is required; an Associate’s degree is a plus. This is an open-to-residents-of-US remote position with full-time hours and competitive pay.