Remote Customer Care Coordinator: Logistics & Support

MicroSourcing International; United States; Remote; USD 50,000 - 80,000; Full time

Benefits offered by this job

Company Provided Equipment

Job summary

Beepo is seeking a Customer Care Coordinator for a remote, day-shift position. The role focuses on supporting logistics operations, responding to inquiries, and ensuring timely resolution of customer issues.

The role offers a dynamic, globally-facing environment with equipment provided by the company. Based in Clark, Pampanga, Beepo emphasizes growth opportunities, strong teamwork, and a client-centric approach.

Responsibilities

• Monitor and prioritise logistics tasks to ensure smooth operations.
• Process logistics requests in a timely manner and provide regular updates to stakeholders.
• Collaborate with the logistics team and partners to identify and resolve bottlenecks.
• Effectively manage complaints and resolve issues to enhance customer satisfaction.
• Coordinate delivery schedules and communicate any changes or delays to customers proactively.
• Oversee of customer care inquiries, ensuring efficient and timely ticket resolution.
• Deliver prompt and effective solutions to customer issues to enhance satisfaction.
• Collaborate with cross-functional teams to accelerate and resolve complex cases as needed.
• Oversee the returns process by evaluating return requests and facilitating refunds or exchanges in accordance with company policy.
• Guide customers through warranty claims and replacement order procedures for a seamless experience.
• Manage customer inquiries over the phone, delivering exceptional service and support.
• Handle live chat inquiries, ensuring accurate and timely information is provided to customers.
• Update and manage information to keep allocated reports current and relevant.
• Review and approve online orders as necessary, including during weekends.
• Perform additional tasks as required to support team and business needs.

Job description

Beepo is seeking a Customer Care Coordinator for a remote, day-shift position. The role focuses on supporting logistics operations, responding to inquiries, and ensuring timely resolution of customer issues.

The role offers a dynamic, globally-facing environment with equipment provided by the company. Based in Clark, Pampanga, Beepo emphasizes growth opportunities, strong teamwork, and a client-centric approach.