Remote Customer Care Champion — Seasonal

Duluth Trading Company; United States; Remote; USD 18,000 - 25,000; Part time

Benefits offered by this job

Daily pay

40% employee discount

Work from home

Job summary

Duluth Trading Company is seeking a Contact Center Crew Member for a seasonal remote role in the United States. The position requires at least 16 hours per week, with 4-hour shifts and a start date of November 16, 2026.

Training spans two weeks with 25 hours per week and a mandatory live class on day one. Responsibilities include handling inbound calls, assisting customers with product questions, orders, and promotions, and maintaining accurate records.

Qualifications

• High School Diploma or equivalent (relevant work experience also considered).
• Previous inbound call center or customer service experience preferred.
• Strong teamwork, organization, and multitasking skills.
• Excellent communication skills for professional phone interactions.
• Knowledge of Duluth Trading Company products.
• Typing speed of at least 40 wpm.
• Computer proficiency, including web navigation and system toggling.
• At least 1 year of relevant experience.
• Authorization to work in the United States without sponsorship.

Responsibilities

• Promptly answer incoming calls, delivering world-class service that exceeds customer expectations.
• Effectively manage inquiries regarding products, pricing, promotions, and other concerns with precision and enthusiasm, while seamlessly assisting customers in placing orders over the phone.
• Communicate sales and promotions.
• Track shipments and process price adjustments and shipping credits.
• Capture and maintain accurate customer information.
• Meet and exceed Key Performance metrics.
• Adhere to company policies and procedures.
• Participate in training programs aimed at skill enhancement, encompassing individual and group coaching, role‑playing exercises, and skills training.

Skills

Teamwork

Organization

Multitasking

Communication

Typing 40 wpm

Web navigation

1 year experience

US work authorization

Product knowledge

Education

High School Diploma

Job description

Duluth Trading Company is seeking a Contact Center Crew Member for a seasonal remote role in the United States. The position requires at least 16 hours per week, with 4-hour shifts and a start date of November 16, 2026.

Training spans two weeks with 25 hours per week and a mandatory live class on day one. Responsibilities include handling inbound calls, assisting customers with product questions, orders, and promotions, and maintaining accurate records.