Remote Customer Care Center Trainer — Onboarding & Coaching

Sonova Group; United States; Remote; USD 72,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401(k) with Company Match

PTO

Paid Holidays

Employee Assistance Program

Job summary

AudioNova, a Sonova Brand, is seeking a dynamic Contact CareCenter Trainer to develop, coach, and elevate the performance of our contact center teams across the United States, Canada, and BPO partners. The role focuses on onboarding, ongoing agent development, and driving improvements in patient experiences.

Join a fast-paced team delivering exceptional service in a remote U.S./CAN environment, with a base salary of $72,000–$90,000 and a 10% yearly incentive.

Qualifications

• Strong presentation, facilitation, and coaching skills.
• Excellent verbal and written communication abilities.
• Experience creating training materials and facilitating employee development programs.

Responsibilities

• Onboarding new employees and delivering training programs (instructor-led, virtual, and self-paced).
• Coach and develop agents to meet KPIs and performance goals.
• Collaborate with Operations, QA, Workforce Management, Marketing, IT, and BPO partners.

Skills

Presentation skills

Facilitation

Coaching

Verbal and written communication

Education

Associate's or Bachelor's Degree

Tools

Microsoft Office

Microsoft Teams

Virtual training platforms

CRM knowledge

Job description

AudioNova, a Sonova Brand, is seeking a dynamic Contact CareCenter Trainer to develop, coach, and elevate the performance of our contact center teams across the United States, Canada, and BPO partners. The role focuses on onboarding, ongoing agent development, and driving improvements in patient experiences.

Join a fast-paced team delivering exceptional service in a remote U.S./CAN environment, with a base salary of $72,000–$90,000 and a 10% yearly incentive.