Remote Customer Care

Randstad USA; Omaha (NE); Remote; USD 25,000 - 26,000; Full time

Benefits offered by this job

Medical, Prescription, Dental, Vision

AD&D and Life Insurance

Short-term Disability

401K plan

Job summary

Randstad USA is seeking a remote Customer Care Advocate to handle insurance inquiries, benefits, and claims with a focus on accuracy and empathy. You will support insureds and partners while maintaining service and quality standards.

The role offers a Monday–Friday schedule, 7 AM–7 PM CST shifts, and a pay rate of $18/hr with a $1 bilingual premium. Strong communication and data entry skills are required.

Qualifications

• High School Diploma or Equivalent.
• 6+ months of contact center or customer service experience.
• Verbal and written communication with a detail-oriented approach.
• Data entry proficiency and keyboarding skills.
• Ability to navigate multiple systems and applications.
• Proficiency with Windows-based software and the Office suite.

Responsibilities

• Handle inquiries about group life, disability, and absence including claims.
• Process initial notices of loss for related claims by phone and non-phone channels.
• Interact professionally with business partners, insureds, and claimants.
• Meet department quality, service, and productivity goals.
• Prepare documents and communications using standard formats.
• Resolve standard and complex inquiries; escalate highly complex issues to seniors.
• Assist teammates with knowledge and support.

Skills

Verbal communication

Written communication

Data entry

Typing / Keyboarding

Multi-system navigation

Windows-based software

Education

High School Diploma or Equivalent

Tools

Excel

PowerPoint

Word

Job description

Ready to spread your wings and land a rewarding remote career? We are seeking dedicated, empathetic professionals to join our remote flock as a Customer Care Advocate. In this role, you won't just be winging it—you will be the primary point of contact for insurance inquiries, helping individuals navigate their benefits and claims while delivering top‑notch service. If you are ready to dive into a new career and find a remote role that truly fits the bill, we would love to hear from you!

What you bring to the table:

• High School Diploma or Equivalent (Minimum Required).
• 6 or more months of contact center or customer service experience (Minimum Required), or an equivalent combination of education and experience.
• Verbal and written communication skills with a detail-oriented approach.
• Data entry experience and proficiency in keyboarding skills.
• Proven ability to navigate through multiple systems and applications.
• Proficiency with Windows-based software applications and the Microsoft Office suite (Excel, PowerPoint, and Word).

The Details: (Getting our ducks in a row)

• Pay Rate: $18/ Hour (+$1 English/Spanish)
• Start Date: 12/07/26
• Schedule: Monday to Friday
• Hours: Various shifts between the operating hours of 7 AM - 7 PM CST

• salary: $18 - $19 per hour
• shift: First
• work hours: 8:30 AM - 5 PM
• education: High School

Responsibilities

What you'll do:

• Handle inquiries involving group life, disability, and absence, including claims, medical underwriting, and continuation of coverage.
• Process first notices of loss for group life, disability, and absence claims via telephone and non-phone work channels.
• Interact professionally and positively with business partners, insureds, and claimants.
• Meet all established departmental quality, service, phone metric, and productivity objectives.
• Prepare documents, communications, and other materials using standard software and established formats.
• Resolve standard and complex inquiries, deferring highly complex queries to senior advocates or leadership to ensure clear advice is provided.
• Assist co-workers with knowledge and support.

Skills

• Active Listening
• CRM
• Customer Service
• Customer support
• Basic Computer Skills
• Basic Software Skills
• Empathy
• Telephone Etiquette
• Customer Relationship Management

Qualifications

• Years of experience: 1 year
• Experience level: Entry Level

Experience

• Entry Level
• 1 year

Education

• High School (required)

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [e-mail].

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

This posting is open for thirty (30) days.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.