Remote Customer Business Manager - Strategic Account Leader

Winland Foods, Inc.; Buckner (KY); Remote; USD 93,000 - 138,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k) with match

STD/LTD/AD&D/Life

HSA

FSA

EAP

Hospital indemnity

Accident Insurance

Identity and Fraud Protection Plan

Legal

Critical Illness

Job summary

Winland Foods is seeking a Customer Business Manager for a remote role with up to 50% travel. You will own day-to-day customer relationships, lead broker oversight, and tailor Winland’s value proposition to major accounts while driving demand planning and regional AOP delivery.

The ideal candidate has 5+ years in sales, strong P&L acumen, and proficiency in Power BI, SAP, and MS Office. This role emphasizes strategic collaboration and trade spend optimization.

Qualifications

• Bachelor’s degree in Business, Finance or related field required.
• Minimum of 5 years of business experience in sales or related field required.
• Broker or Key Account Management experience with large or multiple accounts; ability to influence third party partners to achieve profitable results required.
• Category Leadership experience.
• Ability to transform insights and analytics into customized strategic account plans for deliver growth.
• Excellent oral, written, interpersonal communication skills and effective relationship building.
• Excellent business analytical skills – use of data to drive product and pricing strategies, and their impact to production forecasts.
• Solid financial acumen - Understanding of P&L and price implications to optimize customer bid strategies and management of trade funding.
• Fluency in Power BI, SAP, SharePoint, MS Office (Word, Excel, PowerPoint).
• Strong customer interaction and negotiation skill capabilities.

Responsibilities

• Responsible for the day-to-day customer relationship and is the primary contact for customer buyer.
• Where applicable, provides management and oversight to the Winland broker network.
• Sells the Winland value proposition proactively and customizes the value proposition for the customer.
• Accountable for accurate demand plan (Forecasting) and addresses gaps to Customer Annual Operating Plan (AOP).
• Owns all business inputs to the creation and delivery of the Customer AOP at a category level.
• Accountable for delivering the customer and region AOP.
• Develops the customer and region Sales and Pricing initiatives aligned to Winland’s key business initiatives.
• Enhances/delivers Winland’s profitability goals at the customer / region level.
• Works closely with Insights and Analytics to identify Whitespace opportunity and to develop annual plans to address these opportunities.
• Works closely with Winland’s commercialization team to identify innovation, packaging and assortment opportunities for the CBM’s customers and regions of responsibility.
• Clearly defines and communicates customer requests to organization.
• Analyzes Customer data and identifies actions to drive positive business performance for Winland and the customer.
• Develops and executes customer trade spend strategy.
• Understands and works effectively in Winland’s Integrated Planning System (WIPS) to manage the company’s Trade spend.
• Provides strategic/financial recommendations for bids, trade management and total customer growth.
• Collaborates cross-functionally to facilitate customer plan delivery.
• Develops and delivers bid strategy and execution for best customer/Winland outcome.
• Works with the Customer Data Specialist (CDS) to create and enter product opportunities into our Product Portfolio Management System (PPM) ensuring customer’s expectations are clearly defined.
• Delivers business improvements against customer-supplier scorecard metrics.
• Engages director/commercial leadership to support customer initiatives.
• Proactively identifies opportunities to reduce/eliminate Damages, Distressed or Donated products (DDD), and understands key drivers to help mitigate future risk of product obsolescence.

Skills

Sales leadership

Account management

Analytical thinking

Forecasting

Cross-functional collaboration

Communication

Education

Bachelor’s degree in Business/Finance or related field

Tools

Power BI

SAP

SharePoint

MS Office

Job description

Winland Foods is seeking a Customer Business Manager for a remote role with up to 50% travel. You will own day-to-day customer relationships, lead broker oversight, and tailor Winland’s value proposition to major accounts while driving demand planning and regional AOP delivery.

The ideal candidate has 5+ years in sales, strong P&L acumen, and proficiency in Power BI, SAP, and MS Office. This role emphasizes strategic collaboration and trade spend optimization.