Remote CSR — Warm Transfers & Growth

Ultimate Staffing; United States; Remote; USD 23,419 - 34,440; Full time

Benefits offered by this job

Remote flexibility

Performance-based bonuses

Supportive team environment

Job summary

A leading staffing firm is seeking a detail-oriented Customer Service Representative (CSR) to join their remote team. The role demands navigating customer calls with professionalism while ensuring seamless communication through warm transfers. Ideal candidates will possess strong verbal communication skills and must commit to a full-time schedule while working remotely. Competitive pay starting at $17/hour with additional performance bonuses.

Qualifications

• Previous customer service or call center experience preferred.
• Strong verbal communication skills; bilingual abilities are a plus.
• Ability to multitask and remain organized in a remote environment.
• Reliable computer, camera, microphone, and high-speed internet connection.
• Commitment to working a set Pacific Time schedule.

Responsibilities

• Answer inbound customer calls with professionalism and empathy.
• Perform warm transfers, ensuring the receiving agent is briefed.
• Navigate CRM and phone systems efficiently during calls.
• Provide accurate and timely information to customers.
• Maintain high-quality service standards.

Skills

Customer service experience

Strong verbal communication

Bilingual abilities

Organizational skills

Job description

A leading staffing firm is seeking a detail-oriented Customer Service Representative (CSR) to join their remote team. The role demands navigating customer calls with professionalism while ensuring seamless communication through warm transfers. Ideal candidates will possess strong verbal communication skills and must commit to a full-time schedule while working remotely. Competitive pay starting at $17/hour with additional performance bonuses.