Remote CSR: Multi-Channel Support - Contract

TEKsystems; Grand Junction (CO); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Paid training

Work from home

Extension potential

Job summary

TEKsystems is seeking a Remote Customer Service Representative to support a national retail client from home. The role handles orders, inquiries, returns, and product information across phone, email, chat, and social channels.

Training is provided with potential extension based on performance and business needs. The position offers paid training, a supportive team environment, and the chance to gain experience with a recognized organization while working from a home office.

Qualifications

• Previous customer service experience resolving customer concerns.
• Strong verbal and written communication skills.
• Comfortable speaking with customers on the phone throughout the day.
• Able to multitask between computer systems while assisting customers.
• Proficient with Microsoft Office applications.

Responsibilities

• Assist customers with questions regarding orders, shipments, returns, refunds, and warranties.
• Deliver professional, friendly service through inbound calls.
• Help customers navigate online systems and websites.
• Provide product information and general support.
• Resolve customer concerns while building positive experiences.

Skills

Customer service

Phone support

Multi-tasking

Written communication

Tools

Microsoft Outlook

Microsoft Word

Job description

TEKsystems is seeking a Remote Customer Service Representative to support a national retail client from home. The role handles orders, inquiries, returns, and product information across phone, email, chat, and social channels.

Training is provided with potential extension based on performance and business needs. The position offers paid training, a supportive team environment, and the chance to gain experience with a recognized organization while working from a home office.