Customer Service Representative (CSR)

United Community Bank; United States; Remote; USD 24,796 - 27,552; Full time

Job summary

United Community Bank is seeking a Customer Service Representative (CSR) to provide top-tier financial solutions and support to customers from a remote setting. This full-time position involves building lasting relationships, educating clients on products, and ensuring a seamless customer experience.

The ideal candidate has at least 3 years of experience in sales or customer service, strong interpersonal skills, and the ability to resolve customer needs effectively. Join us in making a difference!

Qualifications

• Minimum of 3 years of prior experience in sales or customer service.
• Strong interpersonal skills and a natural ability to connect with others.
• Ability to uncover and provide solutions to meet customer needs.

Responsibilities

• Offer exceptional service to meet customer needs and build relationships.
• Understand and communicate United's products and services effectively.
• Actively recommend and sell products and services.
• Address customer concerns with professionalism and empathy.
• Assist with inquiries and maintain smooth operations.

Skills

Customer Service Skills

Sales Experience

Interpersonal Skills

Product Knowledge

Job description

Remote - US Only Full-time $18.00/hr – $20.00/hr

Remote Option

Overview

United Community Bank is in search of a Customer Service Representative (CSR) to join our team. As a CSR, you'll play a vital role in delivering top-tier financial solutions and support to our customers. You'll be the face of United, guiding customers through our products and services to help them reach their financial goals--all while providing a positive, seamless experience.

What You’ll Do

• Offer exceptional service to meet customer's financial needs and build lasting relationships with a proactive, solutions-focused approach
• Understand and communicate United's products and services, including account types, loan options, and investment products, to help customers make informed choices
• Actively recommend and sell products and services that match customer needs, contributing to United's growth and customer satisfaction
• Address and resolve customer concerns with professionalism and empathy, maintaining a high standard of customer care
• Assist with inquiries, disputes, debit card maintenance, and provide general support to your team to keep operations running smoothly
• Educate customers on option for managing transactions using technology and all other tools and resources available

Requirements For Success

• Minimum of 3 years of prior experience in sales or customer service
• Strong interpersonal skills and a natural ability to connect with others
• Ability to uncover and provide solutions to meet customer needs and provide resolutions
• Knowledge of consumer credit structuring and lending practices

Conditions of Employment

• Must be able to pass a criminal background & credit check
• This is a full-time position

FLSA Status:

• Non-Exempt

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.