Remote CSR I: Advocate for Members & Solutions

Cambia Health; Medford (OR); On-site; USD 26,000 - 30,000; Full time

Job summary

Cambia Health invites applications for a Temporary Customer Service Professional I. This remote role serves callers about benefits, claims and eligibility, acting as an advocate and resource.

Starting pay is $19.00–$22.25 per hour, varies by location and experience, with potential to transition to a full-time role. Candidates should have a high school diploma and prior customer service experience; you will navigate multiple systems and maintain confidentiality while delivering empathetic

Qualifications

• High school diploma or equivalent.
• 6 months of customer service call center experience; or 6 months of customer service experience in insurance, retail, banking, hospital, medical office or similar industry with extensive customer contact; or equivalent combination of education and experience.
• Proficient PC skills and ability to navigate multiple applications while on calls.

Responsibilities

• Serve as caller's guide and advocate, tackling issues about benefits, claims and eligibility.
• Research to find answers when needed and provide accurate, compliant information.
• Tailor communications to meet each caller's needs and collaborate to improve skills.

Skills

Customer service

Multitasking

Empathy

Problem-solving

Application navigation

Excellent listening

Education

High school diploma

Job description

Cambia Health invites applications for a Temporary Customer Service Professional I. This remote role serves callers about benefits, claims and eligibility, acting as an advocate and resource.

Starting pay is $19.00–$22.25 per hour, varies by location and experience, with potential to transition to a full-time role. Candidates should have a high school diploma and prior customer service experience; you will navigate multiple systems and maintain confidentiality while delivering empathetic