Remote CSM: Site CTMS Adoption & Growth

Verily Life Sciences LLC; United States; Hybrid; USD 90,000 - 136,000; Full time

Benefits offered by this job

Bonus

Equity

Benefits

Job summary

Verily Health is seeking a Customer Success Manager to manage post-sales relationships for the Verily Viewpoint Site CTMS portfolio, ensuring successful onboarding, adoption, and renewals while building trusted executive sponsorship.

You will partner with Sales, Product, Engineering, Support, and Learning teams to drive product adoption, monitor health metrics, and identify growth opportunities, maintaining CRM documentation and renewal forecasts.

Qualifications

• Bachelor’s degree or equivalent combination of education and relevant experience.
• 3+ years of experience in Customer Success, Account Management, Client Services, Clinical Research, or Healthcare Technology.
• Proven track record managing customer relationships, engaging executive and operational stakeholders, and driving retention and contract renewals.

Responsibilities

• Relationship Management & Strategic Alignment: Serve as the primary trusted advisor across account portfolios, conducting regular business reviews and tailored account planning to align product value with executive and operational goals.
• Onboarding & Adoption: Lead implementation, end-user training, and adoption planning by mapping customer trial workflows to Verily Viewpoint Site CTMS capabilities and best practices.
• Retention & Renewals: Accountable for portfolio retention and revenue growth by managing the end-to-end renewal process, contract negotiations, and expansion opportunities.
• Cross-Functional Advocacy: Serve as the voice of the customer internally—partnering with Sales, Product, Engineering, and Support to route feedback, resolve escalations, and validate new feature functionality.
• Account Health & Operations: Proactively monitor customer health metrics and maintain accurate CRM documentation, playbooks, and renewal forecasting.

Skills

Relationship management

Executive stakeholder communication

Renewals & retention

Cross-functional collaboration

Education

Bachelor’s degree

Job description

Verily Health is seeking a Customer Success Manager to manage post-sales relationships for the Verily Viewpoint Site CTMS portfolio, ensuring successful onboarding, adoption, and renewals while building trusted executive sponsorship.

You will partner with Sales, Product, Engineering, Support, and Learning teams to drive product adoption, monitor health metrics, and identify growth opportunities, maintaining CRM documentation and renewal forecasts.