Remote CSM: Hem/Onc Provider Engagement

Be The Match in; Minneapolis (MN); On-site; USD 90,000 - 140,000; Full time

Job summary

Be The Match is seeking a Client Success Manager to lead strategic engagement with hematology/oncology practices within the Pathways to Transplant program. You will drive provider awareness, activation, and adoption of NMDP services across a national, remote portfolio, expanding patient access to allogeneic HCT.

The role requires an experienced healthcare customer success professional who can influence stakeholders, manage high-volume accounts, and guide cross-functional teams to deliver a

Qualifications

• Bachelor's degree and at least 6 years of experience in a healthcare-focused CSM or relationship management role.
• Deep understanding of healthcare systems, preferably within oncology, BMT, or cellular therapy settings.
• Proven track record of managing high-volume accounts and building strategic partnerships with healthcare professionals.
• Proficient with CRM tools (Salesforce) and data visualization platforms (Looker).

Responsibilities

• Serve as the primary point of contact for hem/onc practices after onboarding.
• Lead nationwide, data-informed engagement across a national portfolio to increase activation, adoption, and utilization of NMDP services.
• Coordinate with Medical Science Liaisons, Clinical Operations Partners, Marketing, Sales Enablement, and Patient & Provider Services to deliver aligned provider support.
• Partner with business leaders and sales strategists to identify and maximize high-value engagement opportunities and touchpoints.
• Lead virtual and occasional in-person presentations for provider and care teams, facilitating implementation discussions and helping practices integrate NMDP services into their workflows.

Skills

Relationship building

Communication

Influencing

Analytical skills

Change management

Education

Bachelor's degree

Tools

Salesforce

Looker

Job description

Be The Match is seeking a Client Success Manager to lead strategic engagement with hematology/oncology practices within the Pathways to Transplant program. You will drive provider awareness, activation, and adoption of NMDP services across a national, remote portfolio, expanding patient access to allogeneic HCT.

The role requires an experienced healthcare customer success professional who can influence stakeholders, manage high-volume accounts, and guide cross-functional teams to deliver a