Customer Service Representative

ether.fi; United States; Remote; USD 40,000 - 60,000; Full time

Benefits offered by this job

Token allocation grant

Performance-based incentives

Global remote-friendly environment

Travel opportunities to offices

Off-site team events

Job summary

ether.fi in the United States is seeking a Customer Service Representative to deliver exceptional support for a growing DeFi platform. You will respond to inquiries, resolve issues, and maintain a welcoming, professional customer experience across channels.

You’ll work remotely, collaborating with product, operations, and community teams to ensure quick resolutions and high satisfaction. Prior crypto or DeFi experience is a plus, and strong communication is essential to help users navigate

Qualifications

• Excellent communication and problem-solving skills.
• Experience with DeFi protocols and cryptocurrencies desired.
• Ability to work independently and as part of a team.

Responsibilities

• Respond to customer inquiries and resolve issues to ensure satisfaction.
• Moderate community interactions and maintain high levels of service.
• Help customers navigate staking, wallets, and crypto payments when needed.

Skills

Customer Service

Communication

Problem Solving

Team Collaboration

Crypto / DeFi knowledge

Education

Bachelor's degree preferred

Job description

About Us:

Ether.fi is an innovative, rapidly growing crypto-native financial platform on a mission to put users in control of their wealth—making it easy to save, earn, and spend crypto. Positioned as a leading decentralized finance (DeFi) bank, ether.fi offers a fully integrated, non-custodial suite of products—Stake, Liquid, and Cash that bridge crypto utility with real-world convenience. With over $8B in assets under management and a lean, agile team of 25+, we’re building sustainable, secure, and scalable financial infrastructure to onboard the next billion users to crypto. Our offerings include liquid staking, automated yield strategies, and crypto-native payment solutions like credit cards, enabling a comprehensive decentralized banking experience. As we continue to scale, we’re actively hiring talented, mission-driven individuals who want to shape the future of finance from the ground up. Learn more at ether.fi.

Position Overview:

This is a full-time role for a Customer Service Representative full remotely. The Customer Service Representative will be responsible for providing exceptional customer support, ensuring customer satisfaction, and managing the overall customer experience. Daily tasks include responding to customer inquiries, resolving issues, moderating our community and maintaining a high level of customer service.

Qualifications

• Skills in Customer Service Representatives, Customer Support, and ensuring Customer Satisfaction
• Experience with DeFi protocols and cryptocurrencies desired
• Excellent communication and problem-solving skills
• Ability to work independently and as part of a team
• Prior experience in the financial or crypto industry is a plus
• Bachelor's degree in a relevant field is preferred

Perks & Benefits:

• Competitive salary, performance-based incentives, and token allocation grant
• Opportunity to work with a Top 4 Ethereum protocol, by TVL
• Opportunities for professional development and growth within the organization
• Health, dental, and vision insurance plans
• Collaborative and inclusive work culture
• Exposure to cutting-edge technologies in the blockchain and cryptocurrency space
• Global team with opportunity for travel and working out of our 3 offices around the world
• 4 weeks work from anywhere
• Exciting company events and team-building off-sites