Customer Experience Specialist - High-Impact Market Support

Polymarket; United States; Remote; USD 60,000 - 85,000; Full time

Benefits offered by this job

Competitive salary & equity

Unlimited PTO

Health, vision, dental coverage

401k match

MacBook Pro setup

Job summary

Polymarket is hiring for a customer experience specialist to handle high-stakes user support across chat, email, and social channels. You will resolve issues, investigate market resolutions, and escalate complex cases to policy with clear summaries.

The role requires calm under pressure, strong written communication, and the ability to learn new technical concepts quickly. Ideal candidates have 2+ years in customer-facing roles, a keen interest in markets, and familiarity with wallets or crypto

Qualifications

• 2+ years in a customer-facing support role
• Ability to write clear, empathetic responses quickly
• Comfort in ambiguous situations requiring judgment
• Ability to learn unfamiliar technical concepts quickly
• Prior crypto/fintech experience is a plus
• Hands-on experience with Zendesk, Intercom or similar
• Genuine interest in markets, current events, forecasting

Responsibilities

• Resolve user support tickets across chat, email, and social channels.
• Investigate disputed market resolutions and escalate to policy with a clear summary.
• Track recurring issues and summarize findings for the product team.
• Draft and update help center articles for recurring questions.
• Monitor CX queues during high-volume events and coordinate coverage.
• Collaborate cross-functionally with policy, product, and operations to close issues.

Skills

Strong written communication

Ability to write clearly under time

Judgment under ambiguity

Learn technical concepts quickly

Crypto/fintech exposure (bonus)

Customer-facing experience

Market understanding interest

Tools

Zendesk

Intercom

Job description

Polymarket is hiring for a customer experience specialist to handle high-stakes user support across chat, email, and social channels. You will resolve issues, investigate market resolutions, and escalate complex cases to policy with clear summaries.

The role requires calm under pressure, strong written communication, and the ability to learn new technical concepts quickly. Ideal candidates have 2+ years in customer-facing roles, a keen interest in markets, and familiarity with wallets or crypto