Remote CRM Coordinator — Data Governance & Insights

Mayo Clinic; Rochester (MN); On-site; USD 93,000 - 130,000; Full time

Benefits offered by this job

Medical: Multiple plan options

Dental: Delta Dental or reimbursement

Vision: National network

Pre-Tax Savings: HSAs/FSAs

Retirement: Competitive plan

Job summary

Mayo Clinic is seeking a CRM Coordinator to manage CRM daily functions, governance, and data integrity. You will develop dashboards, maintain client records and opportunities, and collaborate across teams to improve processes and reporting.

Strong leadership and healthcare knowledge are essential, along with the ability to handle sensitive projects and communicate effectively. This role requires self-direction, initiative, and the capacity to drive improvements in CRM functionality while

Qualifications

• Master's in business, healthcare, analytics, data science or finance with three years of related experience; or a Bachelor's in above field with five years of experience.
• Demonstrated leadership skills and ability to work independently.
• Knowledge of the healthcare industry is required.
• Self-directed with initiative and ability to manage multiple tasks.
• Advanced data management skills in CRM functionality are helpful.
• Excellent written and verbal communication; ability to lead and coordinate projects.

Responsibilities

• Manages daily functions and processes related to the CRM system, its capabilities, data stewardship, documentation, and training the business team.
• Lead CRM process governance, stage management, and standardization of data entry practices.
• Maintains data integrity in CRM systems; develops dashboards and reports on opportunities, engagement, and growth.
• Lead collaborations to improve CRM governance, processes, reporting and operational efficiency; liaises with Administrative Operations Team and Leadership goals.
• Builds credibility with internal Mayo business teams to implement improvements and resolve issues.
• Leads collaborations to test functionality of the CRM System; initiates appropriate action and communication.
• Comfortable with data repository systems and documentation of client relations management.
• Demonstrates competence and works well under pressure; manages sensitive projects and maintains relationships.
• Provides leadership in a team environment for managing client data of Mayo Clinic Platform.

Skills

Leadership

Healthcare knowledge

Self-directed

Data management

CRM knowledge

Communication

Education

Master's degree

Bachelor's degree

Tools

CRM system

Job description

Mayo Clinic is seeking a CRM Coordinator to manage CRM daily functions, governance, and data integrity. You will develop dashboards, maintain client records and opportunities, and collaborate across teams to improve processes and reporting.

Strong leadership and healthcare knowledge are essential, along with the ability to handle sensitive projects and communicate effectively. This role requires self-direction, initiative, and the capacity to drive improvements in CRM functionality while