CRM Governance & Data Analytics Lead

Socket.dev; Rochester (MN); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical plans

Dental coverage

Vision plan

Pre-Tax Savings (HSA/FSAs)

Retirement plan

Job summary

Mayo Clinic is recruiting for a CRM Coordinator to manage daily CRM operations at our Rochester, MN campus. You will govern data-entry standards, maintain records, and develop dashboards to track opportunities and engagement as part of a coordinated operations team.

You will lead cross-functional efforts to improve CRM processes, report on metrics, and ensure data accuracy across the platform. Strong communication and problem-solving in a dynamic environment are essential.

Qualifications

• Experience leading CRM governance and data-entry standardization.
• Ability to develop dashboards and recurring reporting.
• Strong data integrity and documentation skills.
• Excellent communication and cross-team collaboration.
• Ability to work under pressure and handle sensitive projects.

Responsibilities

• Lead CRM governance, stage management, and standardization of data entry practices.
• Maintain data integrity within CRM systems including customer records, opportunities, contracts, and activities; develop recurring dashboards and reports.
• Lead collaborations to improve CRM governance, processes, reporting and operational efficiency.
• Act as liaison and SME to recognize problems, formulate solutions and implement change with Administrative Operations Team and Leadership goals.
• Build credibility with Mayo business teams to drive improvements and resolve issues.
• Lead testing of CRM functionality and initiate proper action and communication.

Skills

CRM governance

Data stewardship

Data integrity

Training business team

Dashboard reporting

Cross-functional collaboration

Tools

CRM system

Data repository systems

Reporting tools

Job description

Mayo Clinic is recruiting for a CRM Coordinator to manage daily CRM operations at our Rochester, MN campus. You will govern data-entry standards, maintain records, and develop dashboards to track opportunities and engagement as part of a coordinated operations team.

You will lead cross-functional efforts to improve CRM processes, report on metrics, and ensure data accuracy across the platform. Strong communication and problem-solving in a dynamic environment are essential.