CRM Coordinator

Mayo Clinic; Rochester (MN); On-site; USD 93,000 - 130,000; Full time

Benefits offered by this job

Medical: Multiple plan options

Dental: Delta Dental or reimbursement

Vision: National network

Pre-Tax Savings: HSAs/FSAs

Retirement: Competitive plan

Job summary

Mayo Clinic is seeking a CRM Coordinator to manage CRM daily functions, governance, and data integrity. You will develop dashboards, maintain client records and opportunities, and collaborate across teams to improve processes and reporting.

Strong leadership and healthcare knowledge are essential, along with the ability to handle sensitive projects and communicate effectively. This role requires self-direction, initiative, and the capacity to drive improvements in CRM functionality while

Qualifications

• Master's in business, healthcare, analytics, data science or finance with three years of related experience; or a Bachelor's in above field with five years of experience.
• Demonstrated leadership skills and ability to work independently.
• Knowledge of the healthcare industry is required.
• Self-directed with initiative and ability to manage multiple tasks.
• Advanced data management skills in CRM functionality are helpful.
• Excellent written and verbal communication; ability to lead and coordinate projects.

Responsibilities

• Manages daily functions and processes related to the CRM system, its capabilities, data stewardship, documentation, and training the business team.
• Lead CRM process governance, stage management, and standardization of data entry practices.
• Maintains data integrity in CRM systems; develops dashboards and reports on opportunities, engagement, and growth.
• Lead collaborations to improve CRM governance, processes, reporting and operational efficiency; liaises with Administrative Operations Team and Leadership goals.
• Builds credibility with internal Mayo business teams to implement improvements and resolve issues.
• Leads collaborations to test functionality of the CRM System; initiates appropriate action and communication.
• Comfortable with data repository systems and documentation of client relations management.
• Demonstrates competence and works well under pressure; manages sensitive projects and maintains relationships.
• Provides leadership in a team environment for managing client data of Mayo Clinic Platform.

Skills

Leadership

Healthcare knowledge

Self-directed

Data management

CRM knowledge

Communication

Education

Master's degree

Bachelor's degree

Tools

CRM system

Job description

Why Mayo Clinic

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.

City Rochester

State MN

Remote YES

Department Mayo Clinic Platform

Benefits Highlights

• Medical: Multiple plan options.
• Dental: Delta Dental or reimbursement account for flexible coverage.
• Vision: Affordable plan with national network.
• Pre-Tax Savings: HSA and FSAs for eligible expenses.
• Retirement: Competitive retirement package to secure your future.

Responsibilities

• Manages daily functions and processes related to the CRM (Customer Relationship Management) system with regards to the capabilities of the system, its functionality and utility, data stewardship, documentation of processes, and training the business team.
• Lead CRM process governance, stage management, and standardization of data entry practices.
• Maintains data integrity within CRM systems, ensuring customer records, opportunities, contracts, and activities are up to date. Develop and maintain recurring dashboards and reports related to opportunities, engagement, and growth activities.
• Lead collaborations for improving CRM governance, processes, reporting and operational efficiency. Is a liaison and subject matter expert who can recognize problems, formulate solutions and implement change in coordination with the Administrative Operations Team and Leadership goals.
• Builds credibility and rapport with internal Mayo business teams to make improvements and resolve issues.
• Will lead collaborations to improve and test functionality of the CRM System. The CRM Coordinator initiates proper action and communication.
• Must be comfortable with data repository systems and understand the complexities of documentation of client relations management.
• Demonstrates a high level of competence and confidence and has the ability to work under pressure.
• Able to navigate sensitive and/or contentious projects while maintaining good working relationships.
• Will provide leadership in a team environment while supporting complex activities and projects related to managing and maintaining the client data of Mayo Clinic Platform.

This vacancy is not eligible for sponsorship/ we will not sponsor or transfer visas for this position. Also, Mayo Clinic DOES NOT participate in the F-1 STEM OPT extension program.

Qualifications

• Master's in business, healthcare, analytics, data science or finance and three years of related experience; or Bachelor's in above field and five years of experience.
• Must be able to demonstrate leadership skills and understanding.
• Knowledge of the healthcare industry is required.
• Work is self-directed so must be able to take initiative and work independently.
• Advanced data management skills in creating, modifying, testing and analysis of the CRM functionality is helpful.
• The position of CRM Coordinator requires excellent human relation skills with developed written and verbal communication, the ability to manage several projects or tasks simultaneously, and the ability to exercise appropriate judgment when prioritizing projects.

Exemption Status

Exempt

Compensation Detail

$92,830.40 - $129,958.40 / year.

Benefits Eligible

Yes

Schedule

Full Time

Hours/Pay Period

80

Schedule Details

Monday - Friday normal business hours. 10% travel may be required.

Weekend Schedule

As needed.

International Assignment

No

Site Description

Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is.

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the "EOE is the Law" . Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.