Remote Crisis Dispatch Coordinator

Detroit Wayne Integrated Health Network; Detroit (MI); Hybrid; USD 35,000 - 50,000; Full time

Job summary

A health services provider in Detroit is seeking a PAR Dispatch Coordinator to facilitate communication between hospital social workers and PAR screeners. The role requires at least two years of experience in human services or related fields, strong customer service skills, and a valid State of Michigan Driver's License. Candidates should possess knowledge of behavioral health principles and be able to work effectively in a team. The position offers flexibility to work remotely with supervisor approval.

Qualifications

• Minimum of two years experience in a human service or related field.
• Demonstrated experience in customer service and crisis response.
• Valid State of Michigan Driver's License.

Responsibilities

• Coordinate between hospital social workers and PAR screeners.
• Answer incoming telephone calls and provide service coordination.
• Complete assessments to determine appropriate care levels.

Skills

Knowledge of behavioral health and mental health principles

Communication skills

Customer Service skills

Assessment skills

Active Listening skills

Computer skills (Word, Excel, Access, Power Point, Outlook, Teams)

Education

High School diploma, GED, or equivalent

Job description

A health services provider in Detroit is seeking a PAR Dispatch Coordinator to facilitate communication between hospital social workers and PAR screeners. The role requires at least two years of experience in human services or related fields, strong customer service skills, and a valid State of Michigan Driver's License. Candidates should possess knowledge of behavioral health principles and be able to work effectively in a team. The position offers flexibility to work remotely with supervisor approval.