Crisis Dispatch Coordinator - Part-Time | Remote Options

DETROIT WAYNE Integrated HEALTH Network; Detroit (MI); Hybrid; USD 20,664 - 30,307; Part time

Job summary

DETROIT WAYNE Integrated HEALTH Network is seeking a Part-Time PAR Dispatch Coordinator to coordinate between hospital social workers and PAR screeners and to manage service requests and enrollments. The role requires strong communication, data entry, and crisis response abilities and offers remote work with supervisory approval.

The ideal candidate will have a high school diploma or GED, at least two years of relevant human services and customer service experience, and a valid Michigan driver's

Qualifications

• High School diploma or GED or equivalent.
• Two years of full-time paid professional experience in a human services, social services, mental health, or behavioral health setting.
• Two years of full-time paid professional experience in customer service, dispatch, emergency/crisis response, peer support, or related work.
• Valid State of Michigan Driver's License with a safe driving record.
• Ability to drive to multiple sites in Wayne County and the State of Michigan; remote work possible with supervisory approval.

Responsibilities

• Answer incoming telephone calls.
• Coordinate between hospital social workers and PAR screeners.
• Complete Requests for Service (RFS) and ensure PAR screeners complete assessments for appropriate care setting.
• Enter RFS from referring hospitals and relay information to PAR Screeners.
• Enter client information into DWIHN's EHR (MHWIN) and relay data to PAR Screeners.
• Use MHWIN dispatch system to deploy PAR Screeners and use DWIHN phone system.
• Complete data entry for enrollments and generate member IDs for new entries.
• Verify Medicaid in CHAMPS and complete triage for initial assessment.
• Participate in agency and system staff meetings.

Skills

Communication

Active Listening

Customer Service

Interpersonal Skills

Teamwork

Decision Making

Judgement/Reasoning

Computer Literacy

Education

High School diploma or GED

Tools

MS Word

MS Excel

MS Access

PowerPoint

Outlook

Teams

Job description

DETROIT WAYNE Integrated HEALTH Network is seeking a Part-Time PAR Dispatch Coordinator to coordinate between hospital social workers and PAR screeners and to manage service requests and enrollments. The role requires strong communication, data entry, and crisis response abilities and offers remote work with supervisory approval.

The ideal candidate will have a high school diploma or GED, at least two years of relevant human services and customer service experience, and a valid Michigan driver's