Remote Credit Operations Manager

UnitedHealth-Grou; Draper (UT); À distance; USD 92 000 - 164 000; Plein temps

Résumé du poste

UnitedHealth Group is seeking an experienced Credit Operations Manager to lead end-to-end workflow design, digital modernization, and operations across diverse lending portfolios. This remote role allows work from anywhere in the U.S., with in-office requirement four days weekly for Minneapolis or Washington, DC area hires.

You will architect AI-powered workflows, drive Lean Six Sigma initiatives, and establish enterprise KPI frameworks while mentoring teams and partnering with senior leaders to

Qualifications

• 10+ years of progressive operational leadership in financial services, consumer, and/or B2B lending operations.
• Lean Six Sigma Black Belt (LSSBB) with knowledge of Kaizen, Process Mining, and root cause analysis.
• Experience designing and deploying Agentic AI workflows, AI harness integration, and credit decisioning automation tools.
• Proven experience mentoring technical talent and building internal AI curricula.
• Proven leadership in enterprise KPI frameworks, Balanced Scorecards, vendor system governance, Informatica EDC, and Agile/Scrum delivery.
• Experience leading cross-functional governance initiatives across operations, credit decisioning, compliance, and IT.
• Hands-on experience scaling continuous improvement capabilities across business units.
• Experience training cross-departmental teams in Lean Six Sigma methodologies.
• Deep experience establishing enterprise Balanced Scorecards (BSCs), Key Result Areas (KRAs), leveraging diagnostic tools such as Tableau/Power BI reporting.
• Executive-level communication skills with a history of advising C-suite leaders and translating data analytics into actionable business decisions

Responsabilités

• Workflow Modernization: Architect and deploy models, agentic AI workflows, and harnesses to optimize operational expenses and remove friction between us and our customers
• Process Excellence & Lean Governance: Lead continuous improvement programs using Lean Six Sigma (LSSBB), Statistical Process Control (SPC), process mining, and root cause analysis to streamline workflows and automate efficiencies
• Enterprise KPI Governance & Executive Advisory: Design, validate, and monitor enterprise Key Performance Indicators (KPIs), Balanced Scorecards (BSCs), and Key Result Areas (KRAs). Translate complex operational diagnostics into strategic, executive-ready narratives for senior leadership
• Vendor & Third-Party Oversight: Establish comprehensive vendor system governance frameworks to proactively detect and mitigate data, operational, and market drift under dynamic market conditions
• Loan Management System Monitoring & Enhancement: Monitor and recommend changes to loan lifecycle workflows that ensure effective loan servicing, collection, and recovery processes across multiple lending products and loan servicers
• Talent Bench Development & Mentorship: Build organizational analytical capabilities by designing training programs in AI concepts, compliance, and process management while mentoring junior and senior associates

Connaissances

Operational leadership

Lean Six Sigma Black Belt

AI workflows

AI curricula

KPI frameworks

Cross-functional governance

Tableau/Power BI reporting

Executive communication

Agile/Scrum delivery

Vendor governance

Formation

Advanced degree (CS/Quant Analytics/Finance or related)

Outils

Informatica EDC

Tableau

Power BI

Alteryx

SQL

Python

n8n

Agentic IDEs

BigQuery

PostgreSQL

Description du poste

UnitedHealth Group is seeking an experienced Credit Operations Manager to lead end-to-end workflow design, digital modernization, and operations across diverse lending portfolios. This remote role allows work from anywhere in the U.S., with in-office requirement four days weekly for Minneapolis or Washington, DC area hires.

You will architect AI-powered workflows, drive Lean Six Sigma initiatives, and establish enterprise KPI frameworks while mentoring teams and partnering with senior leaders to