Remote Creative Operations Leader

Toptal; United States; Remote; USD 90,000 - 140,000; Full time

Job summary

Toptal, a global fully remote talent network, is seeking a Creative Operations Manager to own the operational side of the creative process from intake through delivery.

You will partner with creative leads and cross-functional stakeholders to ensure projects are well-defined, prioritized, and delivered on time, while improving workflows and team efficiency.

This role requires 5+ years of experience, a Bachelor's degree, and the ability to work within ET hours from anywhere in the United States.

Qualifications

• Bachelor’s degree is required.
• 5+ years of project or creative operations experience in advertising, design, or a creative department.
• Strong organizational and communication skills with the ability to manage multiple priorities.

Responsibilities

• Serve as primary operations partner for complex creative projects across channels.
• Own project planning and execution from intake through final delivery, developing project plans, roadmaps, timelines, and milestones while maintaining accurate project information and status within project management tools.
• Review incoming creative briefs and partner with the Director of Creative Operations to manage the Creative Team’s weekly intake process, ensuring projects are clearly defined, appropriately scoped, prioritized, and ready for the Creative Team before kickoff.
• Partner with Creative Leads and cross-functional stakeholders to balance needs, business priorities, resources, and deadlines, while proactively identifying and resolving risks, capacity constraints, dependencies, and potential timeline impacts.
• Facilitate project kickoffs and weekly status meetings, ensuring deliverables, owners, timelines, decisions, and next steps are clearly documented and communicated.
• Provide regular project updates and reporting to maintain visibility into priorities, project health, as well as overdue, at-risk, blocked, or otherwise impacted work.
• Escalate complex or high-impact issues to the Director of Creative Operations with clear context and recommended solutions.
• Proactively identify risks, capacity constraints, dependencies, and potential timeline impacts, and develop solutions to keep projects on track.
• Identify opportunities to streamline workflows, improve processes, and increase operational efficiency across the Creative Team.
• Contribute to a culture of accountability, collaboration, transparency, and continuous improvement.

Skills

Project management

Cross-functional collaboration

Communication

Organizational skills

Problem-solving

Education

Bachelor’s degree

Tools

Asana

Jira

Trello

Monday.com

Job description

Toptal, a global fully remote talent network, is seeking a Creative Operations Manager to own the operational side of the creative process from intake through delivery.

You will partner with creative leads and cross-functional stakeholders to ensure projects are well-defined, prioritized, and delivered on time, while improving workflows and team efficiency.

This role requires 5+ years of experience, a Bachelor's degree, and the ability to work within ET hours from anywhere in the United States.