Remote Court Reporter Relations Specialist with Equity

Steno Agency, Inc.; United States; Remote; USD 28,000 - 37,000; Full time

Benefits offered by this job

Health insurance

Wellness benefits

Flexible PTO

Equity options

401(k)

Job summary

Steno Agency, Inc. is seeking a Court Reporter Relations Assistant, Provider Operations - Post-Deposition, to support court reporters and client teams. You’ll manage transcripts, deadlines, and daily outreach from Monday to Friday, 12 pm–8:30 pm PT, working within a remote, US-wide team.

Strong organizational and communication skills are essential, with experience using Slack, Zendesk, Monday, and Notion. Prior legal services or court reporting experience is preferred; you’ll collaborate across

Qualifications

• Experience in court reporting relations or post-deposition operations.
• Strong organizational skills with ability to track multiple cases and deadlines.
• Excellent written and verbal communication with court reporters, clients, and internal teams.

Responsibilities

• Own and execute the Late Transcript Follow-up procedure.
• Communicate rough draft and expedite transcript requests with court reporters and relay conflicts across teams.
• Assist with the Reporter Rehab program as needed.
• Communicate daily with court reporters regarding status, deadlines and missing materials.
• Monitor Slack tags and escalate as appropriate.
• Post updates and escalations in Slack channels.
• Collaborate with Calendar Team to remove reporters from assignments when backlog thresholds are reached.
• Escalate late or incomplete jobs to management or Production as needed.
• Oversee Zendesk inbox, maintain SLAs and elevate tickets as needed.
• Review Looker dashboards daily.
• Flag reporters with three or more outstanding transcripts and notify scheduling holds.
• Track late transcript percentages and initiate remediation when threshold reached.
• Build and maintain performance metrics on reporters.
• Ensure transcript files meet agency standards and are submitted on time.
• Maintain accurate records of communications.

Skills

Organization

Communication

Slack

Zendesk

Monday

Notion

Problem-solving

Autonomous work

Education

Experience in legal services/ court reporting/ operations

Tools

Slack

Zendesk

Monday

Notion

Job description

Steno Agency, Inc. is seeking a Court Reporter Relations Assistant, Provider Operations - Post-Deposition, to support court reporters and client teams. You’ll manage transcripts, deadlines, and daily outreach from Monday to Friday, 12 pm–8:30 pm PT, working within a remote, US-wide team.

Strong organizational and communication skills are essential, with experience using Slack, Zendesk, Monday, and Notion. Prior legal services or court reporting experience is preferred; you’ll collaborate across