Remote Counselor - Employee Assistance Program

Mutual of Omaha Insurance Co.; United States; Remote; USD 65,000 - 77,000; Full time

Benefits offered by this job

401(k) plan with company match

Vacation and paid holidays

Annual bonus opportunity

Job summary

Mutual of Omaha Insurance Co. is seeking an EAP Counselor to work a consistent 8:30 a.m.–5:00 p.m.

local schedule in a call-queue environment within our Workplace Solutions division, which supports employees through employer-sponsored benefits. You will receive incoming calls from HR partners, employees, spouses, and dependents, providing in-the-moment intake, assessment, and brief, solution-focused counseling.

Qualifications

• Three or more years of experience in behavioral health.
• Master's degree in counseling, Mental Health, Social Work, Chemical Dependency or related field; clinical licensure required.
• Valid, unrestricted clinical mental health license in the state of work and residence (e.g., LPC, LCSW, LMHC, LCMHC, LICSW, LISW).

Responsibilities

• Answer incoming calls in a supportive, empathetic manner.
• Guide employees and families through personal and work-related challenges.
• Develop actionable short-term plans with individuals.
• Identify external resources and facilitate referrals and provider network connections.

Skills

Behavioral health experience

Empathy and listening

Remote work capability

Education

Master's degree in counseling or related field

Clinical licensure

State licensing (LPC/LCSW/LMHC/etc)

Job description

As an EAP Counselor, you'll work a consistent 8:30 a.m.-5:00 p.m. Monday- Friday local schedule in a structured, call-queue environment within our Workplace Solutions division, which supports employees through employer-sponsored benefits. You'll receive incoming calls from HR partners, employees, spouses, and dependents, providing in-the-moment intake, assessment, and brief, solution-focused counseling. You'll connect individuals with appropriate resources and refer them to local providers for ongoing care, with clients responsible for scheduling follow-up appointments. Calls vary in length depending on need, allowing you to focus on immediate support and guidance—without long-term case management or ongoing follow-up—so you can make a meaningful impact in the moment, every day.

WHAT WE CAN OFFER YOU:

• Estimated Salary: $65,000 - $77,000 plus annual bonus opportunity.
• 401(k) plan with a 2% company contribution and 6% company match.
• Work-life balance with vacation, personal time and paid holidays. See our benefits and perks page for details.
• Applicants for this position must not now, nor at any point in the future, require sponsorship for employment.

WHAT YOU'LL DO:

• Support and Empower: You will work a set schedule of 8:30- 5:00 your local time, answering incoming calls in a supportive and empathetic manner, guiding employees and their families through personal and work-related challenges. Your role is crucial in promoting overall well-being and enhancing job performance.
• Action Planning: Collaborate with individuals to create actionable plans, addressing short-term problems effectively. Your ability to navigate difficult situations and offer guidance will be pivotal in helping our clients overcome challenges.
• Resourceful Connections: Identify external professionals and resources, facilitating seamless referrals for those seeking specialized or long-term assistance. Your role extends to providing resource referrals, connecting individuals with community organizations, and enhancing their overall support network.
• Provider Network Development: Play a pivotal role in expanding and diversifying our service offerings by identifying and contracting with potential providers. Your proficiency in utilizing online directories and resources ensures a comprehensive range of services for our employees and their families.

WHAT YOU'LL BRING:

• Three or more years' experience in behavioral health required.
• Master's degree in counseling, Mental Health, Social Work, Chemical Dependency or related field. Clinical licensure and completion of clinical supervision required.
• Valid, unrestricted clinical mental health license. (e.g., LPC, LMFT, LCSW, LMHC, LCMHC, LICSW, LISW, or Clinical Psychologist) in the state where the candidate will work and primarily reside. Valid licenses include the following:
  • Licensed Professional Counselor (LPC)
  • Licensed Clinical Social Worker (LCSW)
  • Licensed Mental Health Counselor (LMHC)
  • Licensed Clinical Mental Health Counselor (LCMHC)
  • Licensed Independent Clinical Social Worker (LICSW)
  • Licensed Independent Social Worker (LISW)
• Experience and knowledge in assessment, counseling, chemical dependency, wellness, workshop design/training, and consulting.
• You promote a culture of diversity and inclusion, value different ideas and opinions, and listen courageously, remaining curious in all that you do.
• Able to work remotely with access to a high-speed internet connection and located in the United States or Puerto Rico.

PREFERRED:

• Certified Employee Assistance Professional (CEAP) eligible