Remote Corporate Travel Consultant — Sabre Expert

American Express Global Business Travel; Montgomery (AL); Remote; USD 39,000 - 73,000; Full time

Benefits offered by this job

Flexible benefits

Travel perks

Skills development

Inclusion Groups

Job summary

American Express Global Business Travel is seeking a Global Servicing Travel Consultant to join our highly skilled remote team. You’ll provide outstanding service to corporate clients and contribute to a warm, inclusive culture where your voice is valued.

In this role, you will advise and arrange travel for US, Canada, UK, and Australia markets, use Sabre GDS, ensure policy compliance, and proactively identify additional services to meet traveler needs.

Qualifications

• Minimum of 2 years’ corporate travel experience
• Minimum of 2 years’ Native GDS Expertise in Sabre
• Excellent verbal and written communication skills
• Excellent customer service skills in a travel environment
• Strong time management and organizational skills including multi-tasking and prioritizing of workload whilst ensuring maximum quality
• Fares & Ticketing knowledge – including RTW and complex fares
• Knowledge of products including car service, hotels and rail
• Domestic & International destination/geographical knowledge
• Maintaining up to date knowledge of international travel notifications and guidelines as per government/client rulings
• Demonstrated understanding of the relevant customer base
• An ability to adapt communication style to the audience, communicate confidently, accuracy and has ability to lead the traveler (or travel booker) to desired outcomes
• An ability to adapt to change
• Work across teams and departments

Responsibilities

• Advise and arrange travel for corporate business customers in the US, Canadian, UK and Australian Markets.
• Conduct analysis and research on travel options, and pro-actively anticipate traveler needs to sell additional services
• Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations
• Use of Sabre as the Global Distribution System (GDS)
• Ensure compliance to customers’ agreed travel policy, service provider policies, and regulatory requirements
• Use positive telephone service techniques and act on special customer requests
• Prevent fraudulent callers from trying to book trips afterhours by following our security protocols.
• Collaborate within your team to coach, mentor, and provide constructive feedback to improve service levels

Skills

Communication

Customer Service

Time Management

Multi-tasking

Prioritization

Fares & Ticketing

Product Knowledge

Destinations Knowledge

Travel Notifications

Adaptability

Team Collaboration

Sabre GDS

Tools

Sabre

Job description

American Express Global Business Travel is seeking a Global Servicing Travel Consultant to join our highly skilled remote team. You’ll provide outstanding service to corporate clients and contribute to a warm, inclusive culture where your voice is valued.

In this role, you will advise and arrange travel for US, Canada, UK, and Australia markets, use Sabre GDS, ensure policy compliance, and proactively identify additional services to meet traveler needs.