Remote Corporate Travel Consultant (German & English)
Global Business Travel Group
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Benefits offered by this job
Job summary
American Express Global Business Travel is seeking a remote Travel Consultant fluent in German and English to serve corporate clients from Poland. You will advise on travel options, arrange itineraries, and ensure policy compliance while delivering excellent customer service.
The role operates in two shifts with a 24/7 Traveler Care unit; training is provided and career advancement opportunities exist within Amex GBT.
Qualifications
- 1+ year of experience in a call centre or customer service role.
- Professional communication in German and English, both written and spoken.
- Strong computer skills, including Microsoft Office and basic internet use.
- Understanding of math concepts like percentages and taxes.
- Customer-service orientation with attention to detail.
- Ability to handle traveler data with integrity and confidentiality.
- Teamwork mindset with openness to feedback.
Responsibilities
- Advise and arrange travel for corporate clients (individuals and groups).
- Educate customers on travel options including air, rail, road, and hotels.
- Use GDSs (e.g., Amadeus); training provided.
- Ensure compliance with travel policy, supplier policies and regulations.
- Provide courteous service and handle special customer requests.
- Collaborate with team to coach and improve service levels.
Skills
Tools
Job description
American Express Global Business Travel is seeking a remote Travel Consultant fluent in German and English to serve corporate clients from Poland. You will advise on travel options, arrange itineraries, and ensure policy compliance while delivering excellent customer service.
The role operates in two shifts with a 24/7 Traveler Care unit; training is provided and career advancement opportunities exist within Amex GBT.
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