Remote Corporate Resolutions Specialist

Green Dot Corporation; Los Angeles (CA); Hybrid; USD 65,000 - 80,000; Full time

Job summary

The Corporate Resolutions Specialist at Green Dot Corporation can work remotely anywhere in the United States. You will resolve highly escalated customer issues, advocate for customers, and coordinate with internal teams to reach timely resolutions.

Qualifications include 3+ years of customer service, strong communication, negotiation, and problem-solving skills, plus proficiency in MS Office. Sponsorship is not provided, and you must meet the U.S. work requirement.

Qualifications

• Minimum 3 years of customer service experience required.
• Previous corporate escalations or higher tier experience desired.
• Exceptional verbal and written communication skills.
• Ability to communicate effectively with all levels of management and company personnel.
• Exceptional problem-solving skills.
• Highly effective organizational skills.
• Demonstrated negotiation and conflict management skills.
• Ability to work in the U.S. without sponsorship.
• Ability to meet the location requirement outlined above.

Responsibilities

• Ensure that all customer escalations and complaints are managed to excellent professional standards and within Green Dot terms and policies.
• Receive inbound contacts calls and complete outbound contacts to ensure that all queues are maintained, and all service levels are met.
• Maintain personal and team accountability for productivity and efficiency.
• Demonstrate ownership of customer issues and work proactively with Green Dot business units, partners and vendors to manage issues through to a complete resolution in a timely manner.
• Demonstrate sound negotiation, problem-solving and conflict resolution skills by working to resolve issues within your own authority and parameters.
• Understand the big picture and identify underlying drivers by capturing, reporting and analyzing systematic issues and recommending solutions.
• Advocate as the “voice of the customer” to Green Dot.
• Make recommendations to address root causes of escalations and complaints by leveraging escalation contacts.
• Understand current business processes and tools that impact customers and resolve issues with internal owners.
• Share information with team members to reduce repeated issues.
• Capture all pertinent customer contact information in data capture systems.
• Follow escalation and complaint procedures to ensure tracking and informed actions.
• Utilize appropriate tools to ensure the customer receives relevant information and identify knowledge gaps.
• Support Green Dot employees and executives with resolving customer issues.
• Maintain contact with other customer groups within Green Dot to ensure cross-department cooperation.
• Participate in keeping Green Dot knowledgebase up to date.
• Participate in team meetings and other required activities.
• Perform other duties as assigned.

Skills

Customer service

Verbal communication

Written communication

Problem solving

Organization

Negotiation

Tools

MS Outlook

MS Word

MS PowerPoint

MS Excel

Job description

The Corporate Resolutions Specialist at Green Dot Corporation can work remotely anywhere in the United States. You will resolve highly escalated customer issues, advocate for customers, and coordinate with internal teams to reach timely resolutions.

Qualifications include 3+ years of customer service, strong communication, negotiation, and problem-solving skills, plus proficiency in MS Office. Sponsorship is not provided, and you must meet the U.S. work requirement.