Remote Customer Escalations Specialist

Green Dot Corporation; California City (CA); Remote; USD 60,000 - 90,000; Full time

Job summary

Green Dot Corporation is seeking a Corporate Resolutions Specialist to resolve highly escalated customer issues and deliver world-class service. The role focuses on advocating for customers, managing escalations to resolution, and improving processes with cross-functional teams.

Remote in the United States with standard business hours. The position emphasizes strong communication, negotiation, and data-driven problem solving to enhance the customer experience.

Qualifications

• Minimum 3 years of customer service experience.
• Experience handling corporate escalations or higher-tier issues preferred.
• Excellent verbal and written communication skills.
• Ability to communicate with all levels of management.
• Strong problem-solving and organizational abilities.
• Demonstrated negotiation and conflict management skills.

Responsibilities

• Manage escalations to uphold professional standards and policy.
• Handle inbound/outbound calls to maintain queues and service levels.
• Collaborate with business units, partners and vendors to resolve issues.
• Identify root causes of escalations and suggest process improvements.
• Act as the voice of the customer and advocate for resolution.
• Document customer information accurately in data systems.
• Maintain knowledge base and share information with team.

Skills

Customer service

Verbal & written

Problem solving

Organizational skills

Negotiation

Conflict management

MS Outlook

MS Word

PowerPoint

Excel

Team collaboration

Tools

MS Outlook

MS Word

PowerPoint

Excel

Job description

Green Dot Corporation is seeking a Corporate Resolutions Specialist to resolve highly escalated customer issues and deliver world-class service. The role focuses on advocating for customers, managing escalations to resolution, and improving processes with cross-functional teams.

Remote in the United States with standard business hours. The position emphasizes strong communication, negotiation, and data-driven problem solving to enhance the customer experience.