Senior Customer Escalations Specialist (Remote)

Green Dot Corporation; Sacramento (CA); Remote; USD 60,000 - 90,000; Full time

Job summary

Green Dot Corporation is seeking a Corporate Resolutions Specialist to resolve highly escalated customer issues with professionalism and empathy. You will advocate for customers, drive timely resolutions, and partner with internal teams to improve processes and prevent recurrences.

This role is remote and can be performed anywhere in the United States. Typical hours are Monday–Friday, 9:30 am–6:00 pm PT, with an emphasis on customer-first outcomes and data-driven problem solving.

Qualifications

• Minimum 3 years of customer service experience.
• Previous corporate escalations or higher tier experience desired.
• Exceptional verbal and written communication skills.
• Ability to communicate effective with all levels of management and company personnel.
• Proficiency in MS Outlook, Word, PowerPoint and Excel skills required.
• Proven success working in a collaborative team within a fast-paced, highly visible, customer-centric and focused environment.

Responsibilities

• Ensure escalations and complaints are managed to high professional standards and policies.
• Receive inbound calls and complete outbound contacts to meet service levels.
• Demonstrate ownership and coordinate with internal partners to resolve issues promptly.
• Analyze root causes of issues and recommend process improvements.
• Advocate for the customer and log information accurately in data systems.
• Support executives and other teams to resolve customer issues.

Skills

Customer service

Verbal and written communication

Problem-solving

Organizational skills

Negotiation and conflict management

Team collaboration

Work independently

Attention to detail

Tools

MS Outlook

MS Word

PowerPoint

Excel

Job description

Green Dot Corporation is seeking a Corporate Resolutions Specialist to resolve highly escalated customer issues with professionalism and empathy. You will advocate for customers, drive timely resolutions, and partner with internal teams to improve processes and prevent recurrences.

This role is remote and can be performed anywhere in the United States. Typical hours are Monday–Friday, 9:30 am–6:00 pm PT, with an emphasis on customer-first outcomes and data-driven problem solving.