Remote Escalations Specialist — Customer Solutions

Green Dot Corporation; California; À distance; USD 60 000 - 80 000; Plein temps

Résumé du poste

Green Dot Corporation is seeking a Corporate Resolutions Specialist to resolve escalated customer issues and advocate for customers across the organization. The role emphasizes delivering world-class service, owning issues end-to-end, and driving process improvements to prevent recurring problems.

The position requires strong communication skills, the ability to work with multiple departments, and a commitment to maintaining data accuracy while upholding company policies, all within a remote

Qualifications

• 3+ years of customer service experience.
• Experience with corporate escalations or higher-tier issues preferred.
• Excellent verbal and written communication skills.
• Ability to communicate with all levels of management.

Responsabilités

• Manage escalated customer issues to high professional standards.
• Handle inbound/outbound contacts to maintain queues and service levels.
• Work with internal teams to resolve issues in a timely manner.
• Demonstrate negotiation and conflict-management skills.
• Identify root causes of escalations and suggest process improvements.
• Maintain accurate customer data in systems.
• Support cross-department cooperation and knowledge base updates.

Connaissances

Customer service

Escalation handling

Verbal & written communication

Negotiation

Data entry

Collaboration

Outils

MS Outlook

MS Word

MS Excel

PowerPoint

Description du poste

Green Dot Corporation is seeking a Corporate Resolutions Specialist to resolve escalated customer issues and advocate for customers across the organization. The role emphasizes delivering world-class service, owning issues end-to-end, and driving process improvements to prevent recurring problems.

The position requires strong communication skills, the ability to work with multiple departments, and a commitment to maintaining data accuracy while upholding company policies, all within a remote