Remote Continuous Improvement Lead — Genesys Cloud CX

DC International; Appleton (WI); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Remote work from home

Paid holidays, vacation and sick time

Bring Your Own PC Policy

Cell phone reimbursement

Casual dress

Funded training and certifications

Health, dental and vision insurance

401K match

And much more!

Job summary

DC International in the United States is seeking a Continuous Improvement Lead Consultant to deliver strategic advisory and hands-on optimization for enterprise clients.

You will partner with Sales and customers to architect world-class solutions on Genesys Cloud CX, oversee project coordination, and lead improvement initiatives across contact center platforms. A strong client-service mindset and development mindset are essential.

Qualifications

• 1+ year experience in Genesys Cloud CX (Purecloud) technology.
• Genesys Cloud CX certification is a plus.
• Knowledge of telephony architecture and Genesys Cloud CX dependencies.
• Experience in delivering business operations and/or customer experience initiatives.
• Understand best practices for a service organization.

Responsibilities

• Responsible for providing white glove support for strategic EDCi clients.
• Perform project coordinator duties associated with utilizing engineering/AI resources.
• Lead client continuous improvement Genesys Cloud platform support, tuning, and regular feature configuration/deployments.
• Provide in-depth analysis combining complex technical and business issues, sometimes involving fast-paced, business-critical, high-profile problem solving.
• Demonstrating and answering questions to clients, related to our top contact center platforms.
• Strong desire to stay on top of all things happening in contact centers.
• The ability to quickly understand and solution customer pain points.

Skills

Genesys Cloud CX

Project coordination

Continuous improvement

Customer experience

Development mindset

Telephony architecture

Job description

DC International in the United States is seeking a Continuous Improvement Lead Consultant to deliver strategic advisory and hands-on optimization for enterprise clients.

You will partner with Sales and customers to architect world-class solutions on Genesys Cloud CX, oversee project coordination, and lead improvement initiatives across contact center platforms. A strong client-service mindset and development mindset are essential.