Remote Continual Service Improvement Lead

Siro Clinpharm; United States; Remote; USD 110,000 - 160,000; Full time

Job summary

Siro Clinpharm is seeking an experienced Continual Service Improvement (CSI) Manager to lead ITSM maturity initiatives in a fully remote role. You will drive improvements across services, processes, operations, and governance to elevate service quality and customer experience.

The role requires coordinating with IT teams, suppliers, and business stakeholders to implement measurable improvements, establish a robust CSI framework, and deliver tangible business outcomes through data-driven

Qualifications

• Experience driving IT service improvements across complex environments.
• Ability to design and implement CSI frameworks and governance.
• Strong data analysis to quantify improvements and benefits.

Responsibilities

• Own and govern the Continual Improvement Management process across the organization.
• Establish, maintain, and enhance the CSI framework, methodology, standards, processes, and governance.
• Lead cross-functional improvement initiatives involving ITSM processes, technology teams, suppliers, and business stakeholders.
• Define improvement objectives, scope, owners, milestones, KPIs, benefits, and success criteria.
• Track improvement initiatives from identification through implementation and benefits realization.

Skills

Continual Service Improvement

ITIL

Cross-functional leadership

Data analysis

Tools

CSI dashboarding

ITSM tools

Job description

Siro Clinpharm is seeking an experienced Continual Service Improvement (CSI) Manager to lead ITSM maturity initiatives in a fully remote role. You will drive improvements across services, processes, operations, and governance to elevate service quality and customer experience.

The role requires coordinating with IT teams, suppliers, and business stakeholders to implement measurable improvements, establish a robust CSI framework, and deliver tangible business outcomes through data-driven