Remote Contact Center CSR

Manpower, Inc.; United States; Remote; USD 24,000 - 34,000; Full time

Benefits offered by this job

Equipment provided

Training included

Contract-to-hire

Gift certificate incentive

Job summary

Manpower, Inc. seeks a Remote Contact Center CSR to support the State Farm campaign from a home office. The role emphasizes clear communication, accuracy, and adherence to compliance guidelines, in a high-volume environment.

The position offers full-time hours 9AM-8PM EST, equipment supplied for remote work, training, and a contract-to-hire path with a structured campaign setup. A performance milestone may trigger incentives.

Qualifications

• Excellent communication and listening skills.
• Ability to handle high call volume with professionalism.
• Comfort navigating a laptop and basic home-office setup.
• Commitment to following compliance and legal guidelines during every interaction.

Responsibilities

• Provide exceptional customer service via phone and written channels.
• Assist customers with inquiries about financial accounts and services.
• Maintain accurate records of customer interactions.
• Follow legal and compliance guidelines during customer interactions.

Skills

Strong communication

High-volume environment

Tech-savvy basics

Compliance knowledge

Tools

Laptop

Docking station

Keyboard skills

Job description

Our client is seeking a Remote Contact Center CSR to join their team. As a Remote Contact Center CSR, you will be part of the customer support organization supporting the State Farm campaign. The ideal candidate will have strong communication skills, the ability to stay focused in a high-volume environment, and the confidence to navigate basic technology while following compliance guidelines.

Job Title: Remote Contact Center CSR

Location: Remote (U.S.)

Pay Range: $21.00/hr

Shift: Full Time 9AM EST to 8PM EST (8-hour shifts)

What's the Job?

• Provide exceptional customer service support via phone and written communication
• Assist customers with inquiries related to financial accounts and services
• Maintain accurate and detailed records of customer interactions
• Follow legal and compliance guidelines during customer interactions
• Support team efforts to resolve issues efficiently and professionally

What's Needed?

• Ability to handle high call volume and manage back-to-back calls with professionalism
• Comfort navigating basic laptop functions while working from home (including restarting at end of day and understanding updates)
• Ability to use a keyboard effectively and follow equipment setup requirements (including use of a dedicated docking station to accommodate USB slots)
• Strong attention to detail to ensure accurate documentation and recordkeeping
• Commitment to following compliance and legal procedures during every customer interaction

What's in it for me?

• Contract to hire opportunity with no end date
• Equipment provided for your remote work setup
• Training provided (one-week training) to help you ramp up for the campaign
• Clear campaign structure with performance expectations
• Motivation to succeed: meeting minimum results during the month earns a $500 gift certificate

Upon completion of waiting period associates are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Supplemental Life Insurance
• Short Term Disability Insurance
• 401(k)