Remote Consumer Support Specialist - Night Shift

CCBill; United States; À distance; USD 7 400 - 12 000; Plein temps

Résumé du poste

CCBill is seeking a Consumer Support Representative to handle voice, email, and chat inquiries from customers processing payments on merchant websites. The role requires strong English skills, the ability to multi-task, and professional conduct.

Locations include Belgrade or Novi Sad or remote in Serbia, with night shift hours (40 h/week) including weekends. The position offers exposure to billing inquiries, browser troubleshooting, and coordination with internal teams and merchants.

Qualifications

• Excellent English language skills, both verbal and written.
• High school degree or equivalent education.
• Ability to be self-motivated and exhibit a high degree of professionalism.
• Ability to quickly identify and troubleshoot customer issue appropriately.
• General knowledge of basic internet technologies.
• Intermediate proficiencies with current web browsers, Microsoft Word, and Excel.
• Ability to retain and reapply information learned during day to day interactions with supervisors and Management.
• Ability to effectively operate independently without the need of constant supervision.

Responsabilités

• Resolve incoming phone calls, email, and chat communications.
• Ensure all customer issues are addressed and resolved to completion.
• Research and resolve credit card billing inquiries.
• Provide web browser assistance and troubleshooting for browser compatibility issues.
• Escalate customer issues to internal teams and merchants to meet customer needs.
• Notate customer interactions in the Admin for proper follow-up.

Connaissances

Customer service

English proficiency

Communication

Problem solving

Formation

High school diploma

Outils

Microsoft Word

Excel

Description du poste

CCBill is seeking a Consumer Support Representative to handle voice, email, and chat inquiries from customers processing payments on merchant websites. The role requires strong English skills, the ability to multi-task, and professional conduct.

Locations include Belgrade or Novi Sad or remote in Serbia, with night shift hours (40 h/week) including weekends. The position offers exposure to billing inquiries, browser troubleshooting, and coordination with internal teams and merchants.