L1 Technical Support Specialist — 24/7 Incident Resolver

NCR; United States; À distance; USD 8 500 - 11 000; Plein temps

Résumé du poste

NCR Voyix Corporation seeks a Technical Support Representative L1 in Belgrade to provide remote and on-site support to NCR Voyix clients and partners. You will diagnose, troubleshoot, and resolve technical issues while maintaining strong customer focus and SLA adherence.

Ideal candidates have excellent English communication skills, the ability to manage multiple incidents, and flexibility to rotate across 1st, 2nd, and 3rd shifts in a 24/7 environment. Weekend availability may be required.

Qualifications

• English communication skills mandatory.
• Willingness to work rotating 1st–3rd shifts in a 24/7 environment.
• Ability to multitask in a fast-paced support setting.
• Weekend availability required.
• Employment subject to screening criteria.

Responsabilités

• Provide technical support to NCR Voyix clients, engineers and partners by identifying, analyzing, diagnosing, and resolving issues.
• Manage incidents to ensure SLAs are achieved and escalate when necessary.
• Respond to phone calls, emails, and support tickets; monitor queues and dispatch to appropriate teams.
• Lead problem isolation activities and present recommended solutions and implementation plans.
• Contribute to knowledge management and prepare standard reports.

Connaissances

English proficiency

Customer focus

Problem solving

Shift flexibility

Formation

High school diploma

Description du poste

NCR Voyix Corporation seeks a Technical Support Representative L1 in Belgrade to provide remote and on-site support to NCR Voyix clients and partners. You will diagnose, troubleshoot, and resolve technical issues while maintaining strong customer focus and SLA adherence.

Ideal candidates have excellent English communication skills, the ability to manage multiple incidents, and flexibility to rotate across 1st, 2nd, and 3rd shifts in a 24/7 environment. Weekend availability may be required.