Business Customer Success Manager

Autodesk; Boston (MA); On-site; USD 72,000 - 128,000; Full time

Job summary

Autodesk is seeking a Business Customer Success Manager to own post-sale relationships across Onboard, Use and Extend for Business Plan customers. You will drive value realization and align solutions to customers’ business needs.

You will collaborate with Sales and Channel Partners, develop Customer Success Plans, track health metrics, and lead strategic reviews to secure renewal and growth. Minimum of up to 5 years in customer-facing roles; strong executive communication and stakeholder

Qualifications

• Up to 5 years of experience in Customer Success, Account Management, Sales, Renewals, or other customer-facing roles.
• Demonstrated ability to uncover customer business challenges and align solutions to strategic outcomes.
• Experience building mutual success plans, business cases, or documented account strategies.
• Experience working with complex organizations managing multiple priorities and stakeholders.
• Strong executive-level communication and presentation skills.
• Customer-first mindset with high emotional intelligence.
• Ability to prioritize and manage multiple complex accounts simultaneously.
• Proven ability to collaborate across internal and external stakeholders.

Responsibilities

• Own the post-sale customer relationship for an assigned portfolio of customers.
• Drive measurable ROI by aligning Autodesk solutions to customers’ business objectives and industry-specific challenges.
• Co-create and execute Customer Success Plans that define success criteria, adoption milestones, and value realization outcomes.
• Establish success metrics and track progress through regular business reviews and strategic planning sessions.
• Monitor product usage, customer health signals, and engagement data to proactively mitigate risk and identify growth opportunities.
• Identify and support at-risk accounts through targeted adoption and enablement strategies.
• Document and articulate customer value realization through business cases and success stories.
• Collaborate cross-functionally with Sales and Channel Partners to drive expansion, retention, and long-term account growth.
• Engage confidently with stakeholders at all levels, from end users and IT administrators to executive decision-makers.

Skills

Customer success

Account management

Sales experience

Executive communication

Stakeholder management

Tools

Gainsight

Job description

Job Requisition ID #

26WD99167

Position Overview

The Business Customer Success Manager (CSM) plays a strategic role in driving measurable business outcomes for Autodesk’s Business Plan customers. This role owns the post-sale customer relationship across the “Onboard,” “Use,” and “Extend” stages of the lifecycle, ensuring customers realize long-term value from their investment in Autodesk solutions.

Responsibilities

• Own the post-sale customer relationship for an assigned portfolio of customers
• Drive measurable ROI by aligning Autodesk solutions to customers’ business objectives and industry-specific challenges
• Co-create and execute Customer Success Plans that define success criteria, adoption milestones, and value realization outcomes
• Establish success metrics and track progress through regular business reviews and strategic planning sessions
• Monitor product usage, customer health signals, and engagement data — leveraging Customer Success platforms (e.g., Gainsight or similar tools) to proactively mitigate risk and identify growth opportunities
• Identify and support at-risk accounts through targeted adoption and enablement strategies
• Document and articulate customer value realization through business cases and success stories
• Collaborate cross-functionally with Sales and Channel Partners to drive expansion, retention, and long-term account growth
• Engage confidently with stakeholders at all levels, from end users and IT administrators to executive decision-makers

Minimum Qualifications

• Up to 5 years of experience in Customer Success, Account Management, Sales, Renewals, or other customer-facing roles
• Demonstrated ability to uncover customer business challenges and align solutions to strategic outcomes
• Experience building mutual success plans, business cases, or documented account strategies
• Experience working with complex organizations managing multiple priorities and stakeholders
• Strong executive-level communication and presentation skills
• Customer-first mindset with high emotional intelligence
• Ability to prioritize and manage multiple complex accounts simultaneously
• Proven ability to collaborate across internal and external stakeholders

Preferred Qualifications

• Experience within the Construction, Architecture, Engineering, or broader AEC industry
• Understanding of construction project lifecycles, field-to-office workflows, or digital transformation initiatives
• Experience using Customer Success platforms such as Gainsight (or similar tools) to manage health scoring, success plans, and proactive engagement strategies
• Familiarity with usage analytics, health metrics, and value realization reporting
• Experience working in a partner-led or channel ecosystem

Learn More

About Autodesk Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made. We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world. When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!

Benefits

From health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work. Learn more about our benefits in the U.S. by visiting https://benefits.autodesk.com/

Salary transparency

Salary is one part of Autodesk’s competitive compensation package. For U.S.-based roles, we expect a starting base salary between $72,000 and $128,260. Offers are based on the candidate’s experience and geographic location, and may exceed this range. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.

Sales Careers

Working in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here: https://www.autodesk.com/careers/sales

Equal Employment Opportunity

At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.

Belonging

We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/global-belonging

In-Person Onboarding and Identity Verification

This role may require in-person onboarding and/or in-person ID verification.