Remote Conflicts Managed Services Lead

OpenKrill; United States; À distance; USD 140 000 - 200 000; Plein temps

Résumé du poste

Harbor is seeking a Team Lead of Conflicts Managed Services to guide Harbor's conflicts practice across clients, overseeing delivery, client relationships, team development, and business performance. Reporting to the Managing Director, this leader will help build a scalable service model and drive modernization.

This is a 100% remote position that can be worked from anywhere in the US, with responsibility for engagement leads, standards, and pricing evolution, supporting growth and client

Qualifications

• Typically 8+ years of progressively responsible conflicts experience in a law firm or professional services environment.
• Hands-on proficiency with Intapp Conflicts and experience leading conflicts workflows and complex escalations.
• Experience managing and developing teams and improving operational processes.

Responsabilités

• Oversee service quality, client communication, escalations, and delivery against each client's requirements.
• Build trusted client relationships and participate in discovery, sales calls, proposals, onboarding, and service reviews.
• Identify opportunities to improve or expand services, working with Harbor leadership and subject-matter experts.
• Set delivery standards, quality controls, reporting, and performance measures across client teams.
• Develop practical uses of automation for research, triage, and routing, with appropriate testing and oversight.

Connaissances

Client service

Leadership

Process improvement

Business acumen

Strategic thinking

Outils

Intapp Conflicts

Description du poste

Harbor is seeking a Team Lead of Conflicts Managed Services to guide Harbor's conflicts practice across clients, overseeing delivery, client relationships, team development, and business performance. Reporting to the Managing Director, this leader will help build a scalable service model and drive modernization.

This is a 100% remote position that can be worked from anywhere in the US, with responsibility for engagement leads, standards, and pricing evolution, supporting growth and client