Director, Client Engagement & Market Development (Remote)

Harbor; United States; Remote; USD 180,000 - 230,000; Full time

Job summary

Harbor is seeking a Director, Client Engagement & Market Development (Knowledge and Research Services) to grow our practice by shaping and leading new engagements, building client relationships, and guiding market-facing programs such as BLISS and LINKS. The role oversees delivery alignment from discovery through completion and partners with delivery leaders to ensure successful engagements.

The role is fully remote and can be worked from anywhere in the United States, United Kingdom, or Canada,

Qualifications

• Bachelor’s degree required; advanced degree preferred in library/science or related field.
• Extensive knowledge, research, or information services experience in law firms or professional services.
• Proven ability to develop client relationships and shape new engagements.
• Experience creating proposals, SOWs, and scoping or pricing inputs.
• Strong understanding of law library, research, and knowledge functions.
• Experience with thought leadership, events, or market-facing programs.
• Excellent communication, facilitation, and presentation skills for senior stakeholders.
• Strong commercial judgment and collaborative delivery-team approach.
• Experience with Salesforce or other CRM platforms preferred.
• Reliable internet connection for virtual work.

Responsibilities

• Build a pipeline of Knowledge & Research Services engagements through market relationships, clients, and referrals.
• Lead discovery conversations to understand client priorities and desired outcomes.
• Shape client needs into practical engagement approaches, bringing in subject matter and delivery experts as needed.
• Partner with Client Engagement on opportunities and identify ways to extend existing client relationships.
• Develop scope, assumptions, and resourcing for proposals and Statements of Work in partnership with delivery leaders.
• Contribute to pricing and commercial models that support margin objectives.
• Maintain consistent, high-quality proposal and scoping materials.
• Track opportunities and contribute to pipeline reviews and forecasting.
• Own growth, performance, and P&L for Interim Research services.
• Oversee delivery quality and placement success across engagements.
• Define strategy for improving utilization, margins, and scalability.
• Position Interim Research as a strategic entry point for broader services.
• Lead the handover from engagement development to delivery, making sure scope, assumptions, and client expectations are clearly understood.
• Stay connected to engagements through delivery to support client communication and resolve scope questions.
• Identify follow-on opportunities as engagements progress.
• Apply lessons learned from delivery to improve future scoping and positioning.
• Oversee the planning and delivery of BLISS and LINKS.
• Use insights from BLISS and LINKS to inform the practice’s point of view and open new client conversations.
• Lead the Knowledge & Research Services thought leadership agenda, including content, presentations, and webinars.
• Partner with Marketing to align messaging with our service offerings.
• Build relationships with library, research, knowledge, and innovation leaders across the legal market.
• Represent Harbor at industry events, client meetings, and roundtables.
• Bring market trends and emerging client needs back into service development.
• Help Harbor colleagues understand our offerings and recognize opportunities for Knowledge & Research Services

Skills

Client engagement

Shaping engagements

Proposal & SOW development

Pricing inputs

Thought leadership

Communication & presentation

Commercial judgment

CRM (Salesforce)

Education

Bachelor’s degree

Advanced degree (MLIS/JD or equivalent)

Tools

Salesforce

Job description

Harbor is seeking a Director, Client Engagement & Market Development (Knowledge and Research Services) to grow our practice by shaping and leading new engagements, building client relationships, and guiding market-facing programs such as BLISS and LINKS. The role oversees delivery alignment from discovery through completion and partners with delivery leaders to ensure successful engagements.

The role is fully remote and can be worked from anywhere in the United States, United Kingdom, or Canada,