Director, Client Engagement (Knowledge & Legal Research Services) (Fully Remote)

Harbor; United States; Remote; USD 120,000 - 190,000; Full time

Job summary

Harbor is a provider of expert services across strategy, legal technology, operations, and intelligence for law firms and corporations. Their globally integrated team of 900+ professionals emphasizes deep knowledge, relationships, and mutual respect.

This role develops scopes, proposals, resourcing, and pricing to support margins, ensures smooth handovers to delivery, leads BLISS and LINKS programs, guides Knowledge & Research Services with content and webinars, and builds relationships with

Responsibilities

• Build a pipeline through market relationships, existing clients, and referrals.
• Lead discovery conversations and shape client needs into practical engagement approaches.
• Develop scopes, proposals, resourcing, and pricing models that support margin objectives.
• Ensure smooth handover to delivery and identify follow-on opportunities.
• Oversee BLISS and LINKS planning and delivery.
• Lead the Knowledge & Research Services thought leadership agenda with content, presentations, and webinars.
• Build relationships with library, research, knowledge, and innovation leaders.
• Represent Harbor at industry events, client meetings, and roundtables.

Job description

• Build a pipeline through market relationships, existing clients, and referrals.
• Lead discovery conversations and shape client needs into practical engagement approaches.

Commercial and Delivery Alignment:

• Develop scopes, proposals, resourcing, and pricing models that support margin objectives.
• Ensure smooth handover to delivery and identify follow-on opportunities.

Programs and Thought Leadership:

• Oversee BLISS and LINKS planning and delivery.
• Lead the Knowledge & Research Services thought leadership agenda with content, presentations, and webinars.
• Build relationships with library, research, knowledge, and innovation leaders.
• Represent Harbor at industry events, client meetings, and roundtables.

Harbor

Harbor is a provider of expert services across strategy, legal technology, operations, and intelligence for law firms and corporations. Their globally integrated team of 900+ professionals emphasizes deep knowledge, relationships, and mutual respect.