Remote Concierge Support Manager — SLA & CRM Expert

Assetara Limited; Houston (MS); On-site; USD 55,000 - 85,000; Full time

Job summary

Assetara Limited in the United States is seeking a dedicated Support Manager to join our team remotely via the Assetara platform. In this role, you will serve as a key client liaison and frontline support specialist for customers who have purchased subscriptions, helping them navigate platform tools and maintain accurate CRM notes.

You will provide concise, professional communication within the official workspace, manage client queues and SLAs, and ensure strict confidentiality and compliance

Qualifications

• Strict compliance with daily operational routines, activity presence tracking, and session management.
• Absolute adherence to safety boundaries: Never promise financial results, fixed timelines, or perform direct financial operations on behalf of clients.
• Absolute commitment to confidentiality, anti-fraud protocols, and handling client data strictly on documented instructions.

Responsibilities

• Gain deep product knowledge to provide accurate, fact-based guidance to subscribed clients.
• Prioritize work via the Broker Dashboard, monitoring unread messages, SLA risks, and at-risk signals.
• Deliver professional, warm, and concise communication exclusively within the official workspace.
• Maintain strict separation between client-facing messages and internal Private notes.
• Review, edit, and fact-check AI-generated draft responses before manual submission.
• Escalate and perform operational actions with clear justification using system tools.

Job description

Assetara Limited in the United States is seeking a dedicated Support Manager to join our team remotely via the Assetara platform. In this role, you will serve as a key client liaison and frontline support specialist for customers who have purchased subscriptions, helping them navigate platform tools and maintain accurate CRM notes.

You will provide concise, professional communication within the official workspace, manage client queues and SLAs, and ensure strict confidentiality and compliance