Remote Compliance Specialist - Drug and Alcohol Testing

DOT Compliance Group; United States; Remote; USD 38,000 - 54,000; Full time

Job summary

DOT Compliance Group is seeking a Compliance Support Specialist focused on Drug & Alcohol program compliance. This is a fully remote role supporting fleets nationwide, including time-sensitive testing and regulatory guidance for fleet owners and drivers.

The ideal candidate is curious, detail-oriented, and confident communicating by phone and in writing. You will own cases from start to finish, document interactions, and help improve processes in a high-volume environment.

Qualifications

• Ability to handle inbound/outbound calls in a contact center.
• Explain regulatory requirements clearly to fleet owners and drivers.
• Coordinate time-sensitive testing notifications.
• Maintain detailed records of compliance activities.
• Research complex issues and own resolution.
• Meet deadlines and manage multiple priorities.

Responsibilities

• Serve as a primary point of contact for customers via inbound calls and proactive outbound outreach regarding drug and alcohol testing programs.
• Clearly communicate regulatory requirements by phone and in writing to fleet owners, drivers, and employer reps.
• Coordinate time-sensitive testing notifications while protecting testing integrity.
• Analyze customer situations and determine the best resolution per regulations and company procedures.
• Research complex issues, identify solutions, and own completion.
• Maintain accurate records of customer interactions and compliance activities.
• Support random testing programs for thousands of participants nationwide.
• Assist customers with enrollment, compliance questions, and documentation requests.
• Monitor deadlines and proactively follow up with customers.
• Partner with teammates to identify process improvements.

Skills

Problem solving

Phone support

Regulatory knowledge

Clear communication

Time management

Ownership mindset

Independent worker

Education

High school diploma

Associate degree

Bachelor’s degree

Tools

Microsoft Office Suite

Microsoft Teams

Dialpad

NordLayer VPN

Datto Antivirus

Datto RMM Agent

Microsoft OneDrive

Job description

DOT Compliance Group is seeking a Compliance Support Specialist focused on Drug & Alcohol program compliance. This is a fully remote role supporting fleets nationwide, including time-sensitive testing and regulatory guidance for fleet owners and drivers.

The ideal candidate is curious, detail-oriented, and confident communicating by phone and in writing. You will own cases from start to finish, document interactions, and help improve processes in a high-volume environment.