Remote Compliance Coordinator

Guardian Angel Senior Services; Worcester (MA); Remote; USD 45,000 - 65,000; Full time

Job summary

Guardian Angel Senior Services is seeking a Compliance Coordinator responsible for confirming service shifts and ensuring accurate documentation. The ideal candidate will have home care experience, strong communication skills, and the ability to work independently. This full-time role requires managing schedules, coordinating with caregivers, and ensuring compliance with company policies.

Qualifications

• Ability to work independently and remotely while meeting deadlines.
• Home care scheduling experience is a plus.
• Strong written and verbal communication skills required.

Responsibilities

• Confirm unconfirmed shifts daily in the Generations Home Care System.
• Troubleshoot issues with GPS or telephony logs with caregivers.
• Ensure confirmations are up to date by specified timelines.

Skills

Technical Communication

Customer Relations

Customer Service

Diplomacy

Negotiations

Organization

Planning

Professionalism

Project Management

Time Management

Tools

MS Office

Job description

To utilize Electronic Visit Verification (EVV) to ensure that company service visits occur according to authorized schedules. To verify that the company is only billing and paying for services rendered unless otherwise documented by a supervisor. Perform additional miscellaneous tasks and projects as needed. To assist in accurate preparation for payroll and billing cycles.

Responsibilities

• On a daily basis confirm unconfirmed shifts by assigned Offices in the Generations Home Care System.
• Reach out to clients first then caregivers to confirm shifts lacking logs / notes or having logs / notes indicating services times outside of the authorized schedule when timeslip hasnt been received and there is a payroll and / or billing deadline.
• Send emails to office notifying the timeslips that are needed.
• If confirming Worcester Office contact caregivers for needed timeslips and those that have been received and are there is missing and / or incorrect information.
• Trouble shooting difficulty with GPS or Telephony logs with caregivers and office staff. (Paper timeslips should be the exception not the rule)
• Adjust schedule times according to existing logs within authorized hours.
• Document activity and findings in shift and create call centers.
• Double check accuracy of final scheduled time before confirming shifts.
• Review cancelled shifts to ensure all Service Codes are Cancelled.
• Run Travel Time daily creating Travel Time for travel under 120 minutes.
• Ensure confirmations are completely up to date by the following time frames :

Monday morning after each payroll cycle

• 2 business day after the end of each month
• Run the mileage report daily and confirm that visit notes support driving on the clients behalf.
• Delete mileage that is entered and not accounted for in visit notes.
• Correct excessive mileage and ongoing issues to the attention of Home Care Managers.
• Update managers on caregivers that are routinely non-compliant.
• Communicate any caregiver or client concerns gathered during communication around shift times.
• On daily basis check Wellsky Updates make changes in Generations and create call centers to notify offices of changes.
• Retrieve inservices from Monkey Survey for Central West caregivers update Generation Reminders and forward to Recruiters
• Assist in collecting Missing Items Due and escalating appropriately

Qualifications

• Ability to work independently and remotely while meeting company deadlines.
• Home Care scheduling experience is a plus.
• Must have strong written and verbal communication skills.
• Must have strong technical skills.
• Excellent people manager open to direction and collaborative work style and commitment to get the job done.

Other Skills

Technical Communication

Customer Relations

Customer Service

Diplomacy

MS Office

Negotiations

Organization

Planning

Professionalism

Project Management

Time Management

Typing Skills

WORKING CONDITIONS

Work is performed in offices and or employee home. This employee must have the ability to meet the following physical requirements :

• Must be able to move intermittently throughout the workday.
• Must demonstrate sufficient strength endurance and flexibility to perform job duties.
• May require extended periods of sitting or standing.
• Must meet the general health requirements set forth by the policies of the agency

Submit your resume now for consideration

Guardian Angel Senior Services is an Equal Opportunity Employer. We do not discriminate against race color religion sex (including pregnancy gender identity and sexual orientation) national origin age disability or genetic information.

Required Experience :

Manager

Key Skills

Employment Type : Full-Time

Experience : years

Vacancy : 1

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Compliance Coordinator • Worcester, Massachusetts, USA