Remote Community Support Engineer (EMEA)

Framework Ventures; United States; Remote; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health insurance stipend

30 days PTO

Flexible work schedule

Unlimited Bereavement leave

Parental leave

Seasonal perks

Job summary

Framework Ventures seeks a Community Support Engineer for a remote role, helping customers manage their digital assets. As a CSE, you'll respond to inquiries, troubleshoot issues, and provide customer support. Ideal candidates have strong English skills, empathy, and are tech-savvy. The position offers flexible hours, competitive pay in Bitcoin, and generous benefits like 30 PTO days, healthcare stipends, and parental leave. Join our distributed team to help transform finance through cryptocurrency.

Qualifications

• Amazing written English skills, including proper grammar and punctuation.
• Empathetic with customers, can troubleshoot to find answers.
• Detail-oriented, providing detailed responses with product feedback.

Responsibilities

• Respond to customer inquiries across multiple channels.
• Assist users in managing digital assets.
• Contribute feedback to improve customer support infrastructure.

Skills

Customer empathy

Problem-solving

Written English skills

Technical savvy

Tools

Intercom

Job description

Framework Ventures seeks a Community Support Engineer for a remote role, helping customers manage their digital assets. As a CSE, you'll respond to inquiries, troubleshoot issues, and provide customer support. Ideal candidates have strong English skills, empathy, and are tech-savvy. The position offers flexible hours, competitive pay in Bitcoin, and generous benefits like 30 PTO days, healthcare stipends, and parental leave. Join our distributed team to help transform finance through cryptocurrency.